Willow Tree Radiance
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RETURNS INFO FOR EXCHANGE OR CREDIT
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, TANCRED ST, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $9.50
URBAN NATIONWIDE LARGE $12.00
RURAL NATIONWIDE SMALL $12.00
RURAL NATIONWIDE LARGE $16.00
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day. Please note that at peak trading times our ususal processing time can push out to 3 days due to volume so plan ahead an get your orders in nice and early.
Most orders leave the same day/next day (mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines:
ALL OTHER NORTH ISLAND DELIVERIES: 24-72 HOURS
SOUTH ISLAND DELIVERIES: 24-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $36 - we cannot ship large items without a quote so if your parcel is XL we may contact you regarding the freight cost.
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree "Radiance"
A Gift of Inner Strength and Beauty
The Willow Tree "Radiance" figurine is a stunning reminder that true beauty comes from within. Symbolizing resilience, strength, and self-compassion, this figure is the perfect gift for anyone overcoming adversity, gaining confidence, or celebrating their independence. Whether it’s for someone practicing self-care or prioritizing their wellness, "Radiance" shines as a tribute to personal growth and the inner light that inspires others.
A Symbol of Inner Strength and Beauty
The "Radiance" figurine depicts a woman with arms clasped behind her back, exuding a quiet, serene confidence. Her deep blue ombré dress is adorned with delicate gold leaf details, symbolizing the inner glow that radiates from those who have learned to embrace their strength. With lighter skin and hair, this version of "Radiance" serves as a tribute to those whose beauty and strength shine from within, inspiring those around them.
Product Features:
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Dimensions: 7.5” tall – This figurine is an elegant size for display in any home or office, serving as a constant reminder of personal power and growth.
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Material: Hand-painted resin ensures that each detail, from the gold leaf accents to the dress's ombré hues, is carefully crafted to emphasize the figurine's grace and strength.
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Design: The figurine’s hair and deep blue ombré dress are highlighted with gold leaf, giving it an elegant, radiant appearance that reflects both strength and beauty.
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Packaging: Comes in a gift box with an enclosure card, making it the ideal gift for someone who embodies inner strength and is celebrating their personal journey.
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Care Instructions: Dust gently with a soft cloth or soft brush. Avoid water or cleaning solvents to preserve the delicate hand-painted details.
About the Piece:
Susan Lordi, the artist behind Willow Tree, describes the essence of "Radiance":
"When a person lives with resilience and strength, it radiates outwardly to create a beautiful presence that transcends the physical. This piece is influenced by women I know whose innate beauty, kindness, and generosity exude from within – who quietly and willingly share their gifts with others."
Why Choose the "Radiance" Figurine:
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Celebrating Personal Strength: A meaningful gift for someone gaining confidence, overcoming life’s challenges, or celebrating their personal growth.
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Perfect for Wellness Enthusiasts: Ideal for those who prioritize self-compassion, wellness, and inner beauty as part of their journey toward self-empowerment.
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Symbolic of Inner Beauty: A gift that reminds the recipient that true beauty radiates from within, making it perfect for those who inspire others through their strength and kindness.
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A Thoughtful Gift: Whether it’s for a birthday, graduation, or any special milestone, "Radiance" makes a unique and inspiring gift.
Willow Tree – Meaningful Gifts That Speak from the Heart
Each piece in the Willow Tree collection is a symbol of life’s most significant emotions, beautifully expressed through simple and elegant gestures. Artist Susan Lordi infuses each figurine with deep meaning, creating pieces that connect with the hearts of both giver and receiver.
Craftsmanship Behind Willow Tree:
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Hand-Carved Originals: Each Willow Tree figurine is hand-carved from the artist's original design, ensuring that every detail has deep meaning and is filled with emotion.
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Hand-Painted and Unique: Every piece is hand-painted to bring out the subtle beauty of the figurine, highlighting its elegance and unique design.
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Timeless Symbolism: From love and healing to strength and beauty, Willow Tree figurines capture universal emotions that resonate with people of all walks of life.
