Contact Us
CONTACT RAPT ONLINE
WE’RE HERE TO HELP
Got a question about an order, a product, sizing or a gift idea? We’re a small Kiwi team and we love hearing from you.
Looking for a quick answer?
Most questions about orders, delivery, returns, gift wrapping and VIP Rewards are answered in our FAQs, so you can get your answer straight away, any time of day.
BROWSE OUR FAQSStill need help? Get in touch
Social media
Message us on Facebook or Instagram, and follow along for new arrivals.
MESSAGE ON FACEBOOKOur hours
Monday to Friday, 9am to 4pm
We usually reply within one business day. Our emails are often monitored outside these hours too, so you may hear back sooner!
Quick answers
Popular topics from our FAQs.
Help us help you faster
- Include your order number if your message is about an order.
- For a damaged, faulty or wrong item, please send a photo.
- Asking about a product? A link or the product name helps us find it quickly.
- Not seeing our replies? Check your spam or junk folder.
Returns address
RAPT
PO Box 39
Ashburton 7700
New Zealand
Please email us before sending anything back, and read our returns policy.
About us
RAPT ONLINE is a proudly Kiwi-owned online store, packing and sending every order from Ashburton in Canterbury.
We’re online only, so there’s no shop to visit at the moment. Read our story.
