RETURNS

Bought something and its not quite right, doesn't fit or you've just changed your mind? RAPT offers an easy FREE exchange which means you return the goods and we will ship anything you want to swap it with at our cost. If you're not quite sure what you want to purchase instead we will issue a credit note to the value of the goods for you to use at a later date. Goods sold at 50% or more discount are not eligibile for return and considered final sale. Please note we offer a free exchange on the 1st exchange (we pay the freight back to you), if you return for a second exchange we will phone you to charge the relevant courier cost.

1. Email the store on info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
2. Package your item/s with all original tags and packaging and pop a copy of your email in the parcel.
3. Post to RAPT, 21 GARDEN LANE, BOTANY TOWN CENTRE, AKL 2013
4. We will ship your exchange FREE of charge (for the first time - further exchanges we will call to pay the freight via credit card) or email you with your store credit code.  Please allow a few days for delivery and processing of your return, especially at peak times.  (your store credit is valid for 6 months).

• All returns must be sent within 10 days of receiving the item/s.  With limited stock our lines change frequently so returns must be handled quickly.  Anything received outside of 10 days will not be accepted and will be returned to you.
• The item/s must be in original condition with all tags or packaging.  Item/s returned without this will not be accepted.
• Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost.  We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
• RAPT reserves the right to decline any exchange after 2 previous exchanges have taken place and may refuse any return of goods.

FAULTY OR INCORRECT ITEMS SENT

In the case you receive faulty or incorrect item/s please email info@raptonline.co.nz and we will discuss with you the best course of action to remedy the issue. We will honour our responsibilites under the Consumer Guarantees Act and this gives the option for items that are faulty to be Repaired or Replaced and if neither can take place then a Refund or alternate product may be offered.   We will always work to remedy the issue to your satisfaction as we know how disappointint it can be when things go wrong.

PRE ORDERS

Pre Orders are a confirmed sale and cannot be cancelled, nor are they refundable if you do not like the items you have ordered.  Pre orders are subject to changing delivery dates and should there be a change of delivery date the order remains as a confirmed sale awaiting the goods to arrive.  RAPT is committed to getting your goods to you as soon as possible however we cannot guarantee dates as we are reliant on the manufacturer and/or suppliers.

If you are not happy with your Pre-Ordered goods when received you simply follow the same process as above for a Change of Mind and can choose and exchange or credit.

We will adhere to the Consumer Guarantees Act 1993, which states your rights under a set of guarantees that automatically apply between RAPT Ltd and the customer when a purchase is made.

Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz