Bought something and its not quite right, doesn't fit or you've just changed your mind? RAPT offers an easy FREE exchange which means you return the goods and we will ship anything you want to swap it with at our cost. If you're not quite sure what you want to purchase instead we will issue a credit note to the value of the goods for you to use at a later date. 

To return an item simply:
  1. Email the store on & advise of the return & if you would like an exchange or store credit.
  2. Package your item/s with all original tags and packaging and pop a copy of your email in the parcel.
  4. We will ship your exchange FREE of charge or email you with your store credit code.  Please allow a few days for delivery and processing of your retirn, especially at peak times.  (your store credit is valid for 6 months)
Please note we do not offer refunds for returns of this nature, being a small business we do not carry enough depth of stock to facilitate this.
  • All returns must be sent within 10 days of receiving the item/s.  With limited stock our lines change frequently so returns must be handled quickly.  Anything received outside of 10 days will not be accepted and will be returned to you.
  • The item/s must be in original condition with all tags or packaging.  Item/s returned without this will not be accepted.
  • Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost.  We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.


In the case you receive faulty or incorrect item/s please email and we will discuss with you the best course of action to remedy the issue.
We will honour our responsibilites under the Consumer Guarantees Act and this gives the option for items that are faulty to be Repaired or Replaced and if neither can take place then a Refund or alternate product may be offered.  
We will always work to remedy the issue to your satisfaction as we know how disappointint it can be when things go wrong.


Pre Orders are a confirmed sale and cannot be cancelled, nor are they refundable if you do not like the items you have ordered.  Pre orders are subject to changing delivery dates and should there be a change of delivery date the order remains as a confirmed sale awaiting the goods to arrive.  RAPT is committed to getting your goods to you as soon as possible however we cannot guarantee dates as we are reliant on the manufacturer and/or suppliers.

If you are not happy with your Pre-Ordered goods when received you simply follow the same process as above for a Change of Mind and can choose and exchange or credit.


We will adhere to the Consumer Guarantees Act 1993, which states your rights under a set of guarantees that automatically apply between RAPT Ltd and the customer when a purchase is made.

Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur.
If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email