Shipping policy

<h2>Shipping &amp; delivery</h2>
<p>We ship fashion, home décor and gifts across New Zealand from our Ashburton warehouse, and selected orders to Australia. Orders can be sent directly to you or to a gift recipient, with no invoice or pricing information included in the parcel.</p>
<h3>New Zealand shipping</h3>
<ul>
<li>Urban nationwide, small parcel: <strong>$10</strong></li>
<li>Rural nationwide, small parcel: <strong>$14</strong></li>
<li><strong>Free shipping on NZ orders over $160</strong></li>
</ul>
<p>We aim to pack orders within 24 hours, Monday to Friday, and send them on the earliest suitable courier. Most in-stock orders leave the same or next business day unless there is a delay or the item is a pre-order.</p>
<h3>Christmas delivery cut-off dates 2026</h3>
<p>Our courier network gets very busy over Christmas. To help your gift arrive in time, please order by:</p>
<ul>
<li>North Island: <strong>18 December, before midday</strong></li>
<li>South Island: <strong>21 December, before midday</strong></li>
<li>Australia: <strong>7 December, before midday</strong></li>
</ul>
<p>Many parcels will still arrive in time after these dates, but these are our best guidelines. Eligible gifts bought from 1 November can be exchanged until 15 January.</p>
<h3>Estimated delivery after despatch</h3>
<ul>
<li>Canterbury: 24–48 hours</li>
<li>South Island: 24–72 hours</li>
<li>North Island: 48–72 hours</li>
<li>Rural delivery: allow an additional 4–5 days, depending on your local service</li>
</ul>
<p>These timeframes are estimates, not guarantees. Peak periods, severe weather, ferry disruptions and courier network delays can affect delivery. Parcels are generally delivered Monday to Friday, with Saturday delivery available in some areas.</p>
<h3>Courier tracking</h3>
<p>We choose the courier service best suited to each parcel, with most orders travelling through NZ Post. Once your order is ready for collection, we'll email your tracking details so you can follow the parcel or lodge an enquiry with the carrier.</p>
<h3>Shipping to Australia</h3>
<p>Tracked shipping to Australia is $30, and <strong>free on orders over $350</strong>. Large items that do not fit an A4 or A3 courier bag may require a separate freight quote, and we'll contact you if an additional charge applies.</p>
<h3>Pre-orders, special orders and delays</h3>
<p>Pre-order and special-order items take longer to despatch because they are arriving in a future shipment or must be ordered for you. We'll send them as soon as stock is received.</p>
<p>If an ordered item is unavailable, we may offer an alternative or arrange a refund. If stock is delayed, we'll email you and hold the order until it is ready. If you do not wish to wait, contact us to discuss a refund.</p>
<h3>Special delivery instructions</h3>
<p>Add any delivery instructions in the comments box at checkout. Couriers may not be able to follow every request, but we'll include the information supplied with your order.</p>
<h3>Missing or damaged parcels</h3>
<p>Please monitor your tracking and contact us as soon as possible if a parcel is delayed, missing or damaged. Notify us within 30 days so there is time to raise a claim within courier timeframes. This does not limit any rights you may have under New Zealand consumer law.</p>
<p>Need help? Email <a href="mailto:info@raptonline.co.nz">info@raptonline.co.nz</a> with your order number, or see our <a href="/pages/faq">FAQs</a>.</p>