Shipping

Shipping Information

We ship fashion, home décor and gifts across New Zealand, and selected orders to Australia. Orders can be sent directly to you or to a gift recipient, with no invoice or pricing information included in the parcel.

New Zealand Shipping

Urban nationwide, small parcel: $10
Rural nationwide, small parcel: $14
Free shipping on New Zealand orders over $160

We aim to pack orders within 24 hours, Monday to Friday, and send them on the earliest suitable courier. Most in-stock orders leave the same or next business day unless there is a delay or the item is a pre-order.

Estimated Delivery After Despatch

Canterbury: 24–48 hours
South Island: 24–72 hours
North Island: 48–72 hours
Rural delivery: allow an additional 4–5 days, depending on your local service.

These timeframes are estimates, not guarantees. Peak periods, severe weather, ferry disruptions and courier network delays can affect delivery. Parcels are generally delivered Monday to Friday, with Saturday delivery available in some areas.

Christmas Delivery Cut Off Dates 2026

While we ship daily, our courier network gets very busy over the Christmas period, so we have set out some guidelines to help you make sure your gift arrives in time.

North Island Delivery | 18 Dec before midday

South Island Delivery | 21 Dec before midday

Australia Delivery | 7 Dec before midday

Many parcels will still arrive in time after these dates, but these are our best guidelines to ensure delivery. Once a parcel leaves us we have no control over the delivery speed, but we will always do our utmost to get it out as soon as possible.

Courier Tracking

We choose the courier service best suited to each parcel, with most orders travelling through NZ Post. Once your order is ready for collection, we’ll email your tracking details. You can use the tracking link to follow the parcel or lodge an enquiry with the carrier. If you get stuck, email info@raptonline.co.nz and we’ll help where we can.

Shipping to Australia

Tracked shipping to Australia is $30. Large items that do not fit an A4 or A3 courier bag may require a separate freight quote, and we’ll contact you if an additional charge applies.

Free shipping on orders over $350 delivered to Australia.

Pre-orders, Special Orders and Delays

Pre-order and special-order items take longer to despatch because they are arriving in a future shipment or must be ordered for you. We’ll send them as soon as stock is received.

If an ordered item is unavailable, we may offer an alternative or arrange a refund. If stock is delayed, we’ll email you and hold the order until it is ready. If you do not wish to wait, contact us to discuss a refund.

Special Delivery Instructions

Add any delivery instructions in the comments box at checkout. Couriers may not be able to follow every request, but we’ll include the information supplied with your order.

Missing or Damaged Parcels

Please monitor your tracking and contact us as soon as possible if a parcel is delayed, missing or damaged. Notify us within 30 days so there is time to raise a claim within courier timeframes. This does not limit any rights you may have under New Zealand consumer law.

Need Help?

Email info@raptonline.co.nz with your order number and we’ll assist. You can also find quick answers in our FAQs.