Willow Tree Music Speaks
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RETURNS INFO FOR EXCHANGE OR CREDIT
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, TANCRED ST, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $9.50
URBAN NATIONWIDE LARGE $12.00
RURAL NATIONWIDE SMALL $12.00
RURAL NATIONWIDE LARGE $16.00
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day. Please note that at peak trading times our ususal processing time can push out to 3 days due to volume so plan ahead an get your orders in nice and early.
Most orders leave the same day/next day (mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines:
ALL OTHER NORTH ISLAND DELIVERIES: 24-72 HOURS
SOUTH ISLAND DELIVERIES: 24-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $36 - we cannot ship large items without a quote so if your parcel is XL we may contact you regarding the freight cost.
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree "Music Speaks"
A Tribute to the Power of Music and the Performing Arts
The Willow Tree "Music Speaks" figurine is a heartfelt tribute to the transformative power of music and the performing arts. Whether you're a musician, singer, dancer, or someone who enjoys the beauty of live performance, this hand-painted resin sculpture celebrates the way music moves and inspires the soul.
Perfect for Musicians, Dancers, and Performers
This elegant piece is designed for anyone whose life is intertwined with music or the arts, whether through teaching, performing, or simply enjoying the magic of sound and movement. From actors and singers to dancers and musicians, this figurine captures the universal power of music that transcends words, touching the hearts of both artists and audiences alike.
Product Features:
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Dimensions: 7” tall – The ideal size for display on a mantel, bookshelf, or desk. Its graceful posture and elegant details make it a striking addition to any room.
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Material: Hand-painted resin that ensures intricate details, such as the musical symbols, instruments, and dancing figures carved on the figure's garment.
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Design: This figure features lighter skin and hair color, wearing a garment adorned with musical symbols, instruments, and dancing forms. The figure’s elegant gesture embodies the feeling of being enraptured by music—whether as a listener or a performer.
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Packaging: Comes in a gift box with an enclosure card for easy gifting, making it a perfect present for any occasion.
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Care Instructions: Dust with a soft cloth or soft brush. Avoid water or cleaning solvents to keep its delicate features intact.
About the Piece:
“Music is the foundation of all the performing arts. It transports us—it can evoke memories, make us laugh, cry, sing, or dance. Even people with memory loss can connect with music—it speaks directly to the soul,” says Susan Lordi, the artist behind this beautiful piece.
For Susan, music is not just sound, but a narrative, a story that’s told through melodies, rhythms, and emotions. The carved pattern on the garment of the figure illustrates a continuous flow of musical symbols, instruments, and dancers, symbolizing how music connects us all. The figure's graceful pose captures the essence of being moved by music—whether as a performer sharing the gift of song or dance or a listener who feels deeply moved by the experience.
Why Choose the "Music Speaks" Figurine:
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Ideal for Music Lovers and Artists: This figurine makes an exceptional gift for anyone whose life revolves around music—whether they’re a performer, teacher, or someone who appreciates the arts.
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Beautiful Gift for Special Occasions: Perfect for birthdays, anniversaries, or as a graduation gift for aspiring musicians, artists, and performing arts students.
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Expresses Emotional Connection: A beautiful way to celebrate the impact music has on our lives, evoking memories of performances, concerts, or cherished songs.
Willow Tree – Figurative Sculptures That Touch the Heart:
The "Music Speaks" figurine is part of the Willow Tree collection, which is known for its emotional resonance and understated beauty. Each piece is carefully hand-carved by artist Susan Lordi in her studio in Kansas City, Missouri, and is crafted to convey deep, personal emotions through gesture and expression.
Craftsmanship Behind Willow Tree:
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Hand-Carved Originals: Every Willow Tree figurine begins as a hand-carved sculpture, ensuring each piece is unique and imbued with emotional meaning.
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Intricate Details: The figurines are individually hand-painted, with special attention given to every fine detail, such as the musical symbols and dancing figures on the garment.
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Expressive Gestures: Willow Tree figurines are designed to speak through their gestures—the tilt of a head, the placement of hands, and the subtle turn of the body—communicating powerful emotions without words.
