Willow Tree Loving my Mother
- NEED HELP WITH SIZING? USE THE CHAT BELOW FOR GUIDANCE
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase for all goods sold up to 49% off. Goods at 50% or more are considered final sale as outlined below.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $10.00
RURAL NATIONWIDE SMALL $14.00
FREE SHIPPINMG ON ALL NZ BASED ORDERS OVER $160!
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day.
Most orders leave the same day/next day (Mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines are as below. Please note we cannot guarantee a delivery window but generally our parcels are delivered within the below windows.
CANTERBURY: 24-48 HOURS
SOUTH ISLAND: 24-72 HOURS
NORTH ISLAND: 48-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment. Also bad weather can cause delays in shipping due to ferry crossings etc so whilst the above times are generally when parcels are delivered we cannot guarantee a delivery time.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $30 - we cannot ship large items without a quote so if your parcel is larger than an A4 or A3 courier bag we may contact you regarding the freight cost.
FREE SHIPPING ON ALL ORDERS OVER $350 DELIVERING TO AUSTRALIA!!
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
CLAIM LIMITATION
Please note that if your parcel does not arrive we need to be asdvised within 30 days or the mising parcel will be your responsibility. Under New Zealand law, you have 30 days under the Contract and Commercial Law Act to make a claim for lost or damaged goods with the courier firms and we cannot be liable beyond this. Please make sure you keep a tab on your parcel and make sure it is delivered within a reasonable time.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree "Loving My Mother"
A Heartfelt Tribute to Motherhood, Love, and Care
The Willow Tree "Loving My Mother" figurine is a touching symbol of the unbreakable bond between a mother and her adult daughter, as they navigate the evolving roles in their relationship. This hand-painted resin sculpture celebrates the transition where caregiving roles often shift, and a daughter becomes the caregiver to the mother who once cared for her. A perfect gift for expressing gratitude, love, and the deep connection between mothers and daughters, this figurine captures a moment of mutual support and unconditional love.
Product Features:
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Dimensions: 6.5” high – The perfect size for display in any home, this figure elegantly reflects the strength and tenderness of the mother-daughter bond.
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Material: Hand-painted resin, meticulously crafted with delicate details to bring out the emotion in this piece.
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Design: The figurine features a seated older woman in a cream dress, with a younger woman standing beside her, arms around her in a comforting embrace. The gentle, heartfelt gesture conveys both love and support.
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Packaging: Comes in a gift box with an enclosure card, making it easy to present this figurine to a loved one or to keep as a personal tribute.
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Care Instructions: Dust with a soft cloth or brush. Avoid water or cleaning solvents to preserve the delicate hand-painted details.
About the Piece:
The "Loving My Mother" figurine is a reflection of the evolving dynamic between mothers and their adult children. It speaks to the roles that both give and receive throughout life. As Susan Lordi reflects, the piece captures the emotional shift as a daughter begins to care for the mother who once cared for her.
Susan Lordi's Inspiration:
"As I was sculpting this piece, I was thinking about being—there—for my mom in however she needs me. Realizing how much she did for us our whole lives, I feel good when I can return some of the same. All the meals, all the holidays, all the little caring things, the sacrifices she made, all she taught us about the world... for me and my siblings, for my children and their children—as a mother, a grandmother, a great-grandmother—she gave us a foundation of love!"
The "Loving My Mother" figurine serves as a tribute to the unwavering support mothers provide and the deep emotional connection that continues throughout the generations.
Why Choose the "Loving My Mother" Figurine:
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Celebrates the Mother-Daughter Bond: A perfect gift to honor the relationship between a mother and her adult daughter, recognizing both the love and the care that continue to evolve over the years.
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Ideal for Mother’s Day: This figurine is an ideal gift for Mother’s Day, birthdays, or any occasion when you want to express gratitude and admiration for a mother’s enduring love.
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Symbol of Support and Love: The embrace between the two women is a powerful representation of mutual support, caregiving, and unconditional love that transcends generations.
The Perfect Gift for Mother's Day or Any Day:
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Mother’s Day Gift: Show your appreciation for the sacrifices and love your mother has given throughout your life.
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Thank You Gift: A beautiful reminder for an adult daughter or anyone who has taken on the role of caregiver for their mother.
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Generational Gift: A meaningful gift for a grandmother, symbolizing love that spans generations and the legacy of care passed down through the family.
About Willow Tree – Figurative Sculptures That Heal, Comfort, and Inspire
The Willow Tree collection is celebrated for its deeply emotional resonance, offering figurative sculptures that express feelings of healing, comfort, love, and inspiration. Each piece is carefully crafted by artist Susan Lordi, who brings her vision to life through hand-carved and hand-painted creations.
Craftsmanship Behind Willow Tree:
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Original Hand-Carvings: Every Willow Tree piece begins as a hand-carved sculpture, ensuring each figure tells a unique and personal story.
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Detailed Hand-Painting: After being cast from the original carving, the figurines are individually hand-painted to capture each emotion in exquisite detail.
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Expressive Gestures: Each figure communicates emotion through its gestures—a tilt of the head, the positioning of the hands—conveying deep emotional connection without the need for words.
A Gift That Speaks from the Heart:
Whether you're celebrating a mother-daughter relationship, family bonds, or expressing gratitude for the sacrifices made by the ones you love, Willow Tree offers a way to communicate those feelings through a simple, yet powerful, gift.
Explore Willow Tree at Our Auckland Gift Shop:
Visit our Auckland gift shop to find the perfect Willow Tree figurine, including the "Loving My Mother" sculpture. We offer a wide selection of Willow Tree pieces to reflect your emotions, celebrate relationships, and offer comfort to those who need it most.
