Willow tree Little Things
- NEED HELP WITH SIZING? USE THE CHAT BELOW FOR GUIDANCE
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase for all goods sold up to 49% off. Goods at 50% or more are considered final sale as outlined below.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $10.00
RURAL NATIONWIDE SMALL $14.00
FREE SHIPPINMG ON ALL NZ BASED ORDERS OVER $160!
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day.
Most orders leave the same day/next day (Mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines are as below. Please note we cannot guarantee a delivery window but generally our parcels are delivered within the below windows.
CANTERBURY: 24-48 HOURS
SOUTH ISLAND: 24-72 HOURS
NORTH ISLAND: 48-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment. Also bad weather can cause delays in shipping due to ferry crossings etc so whilst the above times are generally when parcels are delivered we cannot guarantee a delivery time.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $30 - we cannot ship large items without a quote so if your parcel is larger than an A4 or A3 courier bag we may contact you regarding the freight cost.
FREE SHIPPING ON ALL ORDERS OVER $350 DELIVERING TO AUSTRALIA!!
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
CLAIM LIMITATION
Please note that if your parcel does not arrive we need to be asdvised within 30 days or the mising parcel will be your responsibility. Under New Zealand law, you have 30 days under the Contract and Commercial Law Act to make a claim for lost or damaged goods with the courier firms and we cannot be liable beyond this. Please make sure you keep a tab on your parcel and make sure it is delivered within a reasonable time.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree "Little Things"
A Gift to Celebrate Kindness and the Healing Power of Nature
The Willow Tree "Little Things" figurine is a thoughtful gift that honors the small, meaningful acts of kindness that have a lasting impact. Perfect for volunteers, essential workers, nature lovers, and gardeners, this figurine celebrates the miraculous monarch butterfly and the simple joys of caring for nature.
Product Features:
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Dimensions: 5.25” high – A charming size that makes it ideal for display on a desk, mantle, or windowsill.
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Material: Hand-painted resin ensures each detail is finely crafted, offering a lasting keepsake.
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Design: The figurine features a woman in a cream dress, holding a terracotta pot with an orange flowering milkweed plant, the host plant for monarch butterflies—symbolizing the importance of small, impactful actions in preserving nature.
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Packaging: Includes an enclosure card for easy gift-giving, making it perfect for thank you gifts and appreciation gestures.
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Care Instructions: Dust with a soft cloth or brush. Avoid water or cleaning solvents to maintain the beauty of the design.
About the Piece:
This figurine represents the small things we do that create a ripple effect, such as planting native species that benefit wildlife. The milkweed plant, the only host plant for the monarch butterfly, symbolizes the nurturing role we play in preserving nature. This piece is a tribute to volunteers, essential workers, gardeners, conservationists, and anyone who makes a difference in the world, one act of kindness at a time.
Why Choose the "Little Things" Figurine:
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Celebrate Small Acts of Kindness: Perfect for those who volunteer, work with essential services, or contribute to community and environmental efforts.
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Gift for Nature Lovers: Ideal for gardeners, conservationists, and those who appreciate the healing power of nature.
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Symbol of Environmental Responsibility: The milkweed plant is not just a gift for butterfly lovers; it’s a symbol of sustainable gardening and environmental stewardship.
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Meaningful Gift for Monarch Butterfly Enthusiasts: The figurine is perfect for those who are passionate about monarch butterflies and want to support their preservation.
The Perfect Gift for Any Occasion:
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Thank You Gifts: A wonderful way to express gratitude to someone who has made a difference, whether through kindness, volunteering, or caring for the environment.
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Nature & Butterfly Lovers: A lovely keepsake for those who cherish butterflies, gardening, and the beauty of nature.
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Celebrate Earth-Friendly Acts: Ideal for anyone committed to preserving nature and making a positive environmental impact.
About Willow Tree – Figurative Sculptures That Heal, Comfort, and Inspire
Willow Tree figurines are designed to evoke deep emotional connections. Created by Susan Lordi, each piece is hand-carved and hand-painted, ensuring that every figurine carries a unique touch and conveys meaningful expression.
Craftsmanship Behind Willow Tree:
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Original Hand-Carvings: Each figurine begins as an original hand-carved design, capturing emotions through subtle gestures and expressions.
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Hand-Painted Detailing: After being cast, every figurine is hand-painted, emphasizing the intricate details that make each piece special and personal.
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Expressive Gestures: Through a tilt of the head, placement of hands, or body language, Willow Tree figurines communicate profound emotions that resonate deeply with those who experience them.
The Perfect Gift for Any Occasion:
Whether it’s a thank you for a friend, a nature lover's birthday, or a meaningful gesture for someone who works to make the world a better place, Willow Tree offers a wide range of figurines that express love, appreciation, and support.
Discover Willow Tree at Our Auckland Gift Shop:
We proudly display an extensive range of Willow Tree figurines at our Auckland gift shop, where you can find the perfect piece to express gratitude, commemorate special moments, or honor a person who has made a lasting impact.
