Willow Tree Angel of Hope
- NEED HELP WITH SIZING? USE THE CHAT BELOW FOR GUIDANCE
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase for all goods sold up to 49% off. Goods at 50% or more are considered final sale as outlined below.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $10.00
RURAL NATIONWIDE SMALL $14.00
FREE SHIPPINMG ON ALL NZ BASED ORDERS OVER $160!
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day.
Most orders leave the same day/next day (Mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines are as below. Please note we cannot guarantee a delivery window but generally our parcels are delivered within the below windows.
CANTERBURY: 24-48 HOURS
SOUTH ISLAND: 24-72 HOURS
NORTH ISLAND: 48-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment. Also bad weather can cause delays in shipping due to ferry crossings etc so whilst the above times are generally when parcels are delivered we cannot guarantee a delivery time.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $30 - we cannot ship large items without a quote so if your parcel is larger than an A4 or A3 courier bag we may contact you regarding the freight cost.
FREE SHIPPING ON ALL ORDERS OVER $350 DELIVERING TO AUSTRALIA!!
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
CLAIM LIMITATION
Please note that if your parcel does not arrive we need to be asdvised within 30 days or the mising parcel will be your responsibility. Under New Zealand law, you have 30 days under the Contract and Commercial Law Act to make a claim for lost or damaged goods with the courier firms and we cannot be liable beyond this. Please make sure you keep a tab on your parcel and make sure it is delivered within a reasonable time.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree Angel of Hope
A Symbol of Light, Hope, and Encouragement
The Willow Tree "Angel of Hope" is a meaningful gift designed to comfort, encourage, and offer hope. This angel figurine holds a small candleholder with a gold-flamed candle, representing the flicker of hope that keeps us moving forward, even in difficult times. A perfect gift for anyone who needs a reminder that hope is always present, this piece can also be added to your Nativity display as a beautiful, symbolic addition.
A Gift of Comfort and Hope
With its delicate design and warm symbolism, the "Angel of Hope" offers a reminder that even the smallest flame can bring hope and healing. Whether you're supporting a friend or loved one going through a tough time or celebrating life's little miracles, this angel will serve as a gentle, comforting presence.
Product Features:
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Dimensions: 5.5”h – Ideal for display in any room, on a mantel, or as part of a Nativity scene, adding light and peace to the surroundings.
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Material: Hand-painted resin with wire wings and applied gold leaf on the candle flame.
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Design: The angel holds out a candleholder with a small gold-flamed candle, symbolizing the fragile but powerful nature of hope.
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Packaging: Includes a gift box with an enclosure card for easy gift-giving.
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Care Instructions: Dust with a soft cloth or soft brush to preserve its beauty. Avoid water or cleaning solvents.
About the Piece:
Inspired by the simple yet powerful act of lighting a candle, the "Angel of Hope" represents the flicker of hope that can guide us through dark times. Artist Susan Lordi wanted this piece to remind us that even the smallest light—a thought, a wish, or a miracle—can be the source of strength that helps us persevere. The angel’s act of sheltering the candle with its soft hands represents protection, nurturing, and the gentle power of hope.
This angel figurine encourages us to focus on small moments of hope—those seemingly insignificant things that can carry us through the hardest of times. The gold-flamed candle symbolizes those fleeting signs of hope that can make a huge difference, giving us strength and encouragement.
Why Choose the "Angel of Hope" Figurine:
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Inspiring Gift for Difficult Times: Perfect for friends or loved ones who need encouragement, healing, or a reminder that hope is always present, even in small ways.
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Symbol of Healing and Light: The candle flame signifies that hope, even in its smallest form, can offer comfort and light during challenging times.
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Versatile Gift Idea: This angel can be displayed as part of a Nativity scene or stand on its own as a reminder of hope, strength, and resilience.
Why Willow Tree?
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Handcrafted with Love: Each Willow Tree piece is lovingly hand-carved by Susan Lordi in her Kansas City studio, ensuring that every figurine is unique. The carvings are cast and painted by hand, making each angel a special gift filled with meaning.
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Expressive through Gesture: The power of Willow Tree sculptures lies in their ability to convey deep emotions through gestures alone—a tilt of the head, a shift in posture, or a gentle hand. This figurine invites personal interpretation, allowing it to resonate with the giver and receiver in their own way.
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Perfect for Any Occasion: Whether you're celebrating a milestone or offering a comforting gift, Willow Tree pieces like the "Angel of Hope" provide the perfect opportunity to express your care, support, and best wishes.
