Willow Tree Sanctuary
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RETURNS INFO FOR EXCHANGE OR CREDIT
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, TANCRED ST, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $9.50
URBAN NATIONWIDE LARGE $12.00
RURAL NATIONWIDE SMALL $12.00
RURAL NATIONWIDE LARGE $16.00
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day. Please note that at peak trading times our ususal processing time can push out to 3 days due to volume so plan ahead an get your orders in nice and early.
Most orders leave the same day/next day (mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines:
ALL OTHER NORTH ISLAND DELIVERIES: 24-72 HOURS
SOUTH ISLAND DELIVERIES: 24-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $36 - we cannot ship large items without a quote so if your parcel is XL we may contact you regarding the freight cost.
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree "Sanctuary"
A Guardian of Love and Peace
The Willow Tree "Sanctuary" figurine is a heartfelt expression of love, safety, and protection, capturing the profound bond between mother and child. Ideal for Mother's Day, new baby gifts, or as a healing piece during times of loss, this figure embodies the warmth and comfort of a loving embrace. With delicate details and a serene presence, "Sanctuary" is a beautiful reminder of the peaceful, safe space that is created between a mother and her baby.
A Guardian of Love and Protection
The "Sanctuary" figurine depicts a mother gently holding her infant, wrapped in a soft cream blanket, symbolizing peace, safety, and unwavering love. The gold-leaf accents around the mother’s head add a radiant touch, evoking the presence of a guardian angel, ensuring that both mother and child are enveloped in love and protection. This figure not only celebrates the bond of motherhood, but also serves as a protective figure for any new beginning or healing journey.
Product Features:
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Dimensions: 6.5”h – Perfect for display on a shelf, bedside table, or as a focal point in any room to evoke a sense of peace and love.
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Material: Crafted from hand-painted resin with gold-leaf accents, each figure is a work of art that radiates warmth and protection.
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Design: The mother holds an infant wrapped in a soft cream blanket, with gold-leaf dots delicately circling her hair, symbolizing the protective and serene nature of a guardian angel.
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Packaging: Comes in a custom-designed Signature Collection Box with an enclosure card, making it a thoughtful gift for any occasion.
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Care Instructions: Dust gently with a soft cloth or soft brush to preserve the delicate hand-painted details. Avoid water or cleaning solvents.
About the Piece:
Susan Lordi, the artist behind Willow Tree, shares the inspiration for "Sanctuary":
“I like the word Sanctuary. I’m thinking of it as a safe, warm space that mother and baby create by being together—quiet, peaceful. The baby feels safe and happy, and the mother is too. They’re connected, content to be in a place of inner peace and joy. This can be a Guardian Angel piece as well, suggesting that your baby is being watched over, protected, and cradled in a loving embrace. In this way, Sanctuary can also be a healing piece.”
Why Choose the "Sanctuary" Figurine:
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A Guardian Angel: Symbolizing protection and love, this piece is a perfect gift for mothers, new parents, or anyone needing a reminder of being watched over and loved.
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Healing and Comfort: Ideal for those experiencing loss or difficult times, "Sanctuary" offers a comforting reminder of safety, peace, and enduring love.
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Perfect for New Beginnings: Whether it’s for a new baby, a baby shower, or a gift to a new mother, "Sanctuary" encapsulates the joy, peace, and love that accompany the arrival of a new life.
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Thoughtful Gift for Mother's Day: A perfect gift for Mother’s Day, celebrating the unbreakable bond between mother and child.
Willow Tree – Gifts with Meaning
Each piece in the Willow Tree collection is designed to evoke deep emotions, creating meaningful connections between the giver and receiver. Susan Lordi pours personal experience and emotion into every design, ensuring that every figure tells a unique story.
Craftsmanship Behind Willow Tree:
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Hand-Carved Originals: Every Willow Tree figurine is hand-carved by Susan Lordi, ensuring that each piece is infused with personal meaning and connection.
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Hand-Painted with Love: Each figure is carefully hand-painted with attention to every detail, bringing the figurine to life in an intimate and meaningful way.
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Timeless Emotions: Whether celebrating love, healing, or family, Willow Tree figurines capture universal emotions that resonate deeply with people of all ages.
