Willow Tree Love My Dog (light)
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RETURNS INFO FOR EXCHANGE OR CREDIT
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, TANCRED ST, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $9.50
URBAN NATIONWIDE LARGE $12.00
RURAL NATIONWIDE SMALL $12.00
RURAL NATIONWIDE LARGE $16.00
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day. Please note that at peak trading times our ususal processing time can push out to 3 days due to volume so plan ahead an get your orders in nice and early.
Most orders leave the same day/next day (mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines:
ALL OTHER NORTH ISLAND DELIVERIES: 24-72 HOURS
SOUTH ISLAND DELIVERIES: 24-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $36 - we cannot ship large items without a quote so if your parcel is XL we may contact you regarding the freight cost.
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree "Love My Dog (Light)"
A Tribute to the Unconditional Love of Our Pets
The Willow Tree "Love My Dog (Light)" figurine is a heartfelt representation of the deep bond between humans and their furry companions. Whether you own a golden retriever, Labrador, or Collie, this hand-painted resin sculpture captures the unconditional love, loyalty, and personality of the dogs that brighten our lives.
This charming dog figurine makes a perfect gift for dog lovers, pet owners, or anyone who treasures the loyalty and companionship of their four-legged friends. It’s ideal for celebrating the unique relationship shared between a pet and its owner, offering a symbolic reminder of the joy pets bring to our lives.
Product Features:
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Dimensions: 3.25” high – The ideal size to display on a desk, shelf, or mantel, this small but meaningful figurine captures the essence of unconditional love and loyalty.
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Material: Hand-painted resin, crafted with great attention to detail to bring out the warmth and personality of the dog.
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Design: A figure of a yellowish-gold dog (similar to breeds like Golden Labrador, Golden Retriever, Collie, or Setter) exuding loyalty, warmth, and companionship. Its expressive gaze and gentle posture convey the love and trust shared between pet and owner.
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Packaging: Comes in a gift box with an enclosure card, making it a thoughtful gift for dog lovers and animal enthusiasts.
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Care Instructions: Dust with a soft cloth or soft brush. Avoid water or cleaning solvents to preserve its delicate features.
About the Piece:
The "Love My Dog" figurine beautifully symbolizes the special relationship we share with our pets. With its expressive eyes and gentle demeanor, this piece reminds us of the loyalty and unconditional love that our dogs offer. As Susan Lordi shares:
"Somehow our pets sense—they just know—how we feel. And totally accept us, in whatever emotional or physical state we appear. They teach us about friendship and patience and inner peace. They support us with loyalty, softness, an independent spirit and expressive gaze. It is true that animals have a sixth sense. It is the sense of love, unconditionally."
Why Choose the "Love My Dog (Light)" Figurine:
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Perfect for Dog Lovers: Whether you have a golden retriever, Labrador, or another beloved breed, this figurine captures the personality of any dog and the special connection shared with its owner.
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Great Gift for Pet Owners: Ideal for birthdays, Christmas gifts, or to celebrate a special occasion for anyone who cherishes their pet. A symbolic way to show appreciation for the love and companionship of animals.
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Complementary to Family Groupings: "Love My Dog" works beautifully with other Willow Tree family figurines, creating meaningful family groupings that celebrate both human and pet relationships.
Willow Tree – Figurative Sculptures That Touch the Heart:
Willow Tree sculptures are created by Susan Lordi to reflect the quiet, heartfelt emotions that bind us to each other and to the pets that enrich our lives. The "Love My Dog" figurine is a testament to the powerful and lasting bond between humans and their furry companions. Every Willow Tree figurine is handcrafted, hand-painted, and designed to evoke deep emotional connections through its simple, yet powerful, gestures.
Craftsmanship Behind Willow Tree:
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Hand-Carved Originals: Each Willow Tree figurine begins as a hand-carved sculpture by Susan Lordi, ensuring a deeply personal and unique creation.
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Detailed Hand-Painting: Every figurine is individually hand-painted, bringing out the subtle details that make each one unique and meaningful.
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Expressive Gestures: Willow Tree figurines communicate emotion through gestures, such as the placement of hands, posture, and subtle expressions.
