Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins
Sentimental Keepsake Pins

Sentimental Keepsake Pins

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RETURNS INFO FOR EXCHANGE OR CREDIT

Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase. 


We offer a FREE exchange on the 1st exchange (we pay the freight back to you), if you return for a second exchange, we will send you a link to charge  the relevant courier cost. If you're not quite sure what you want to purchase instead we will issue a credit note to the value of the goods for you to use  at a later date. 

Please note we do not offer refunds for change of mind or poor fit etc but you can exchange or receive a credit note as above. As a small  business we do not carry enough product depth to make refunds work sorry. Also as noted at the top of our sale categories, goods sold at 50% or more  discount are not eligibile for any return (no exchange or credit) and are considered final sale.


TO MAKE A RETURN
  1. Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
  2. Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
  3. Post to RAPT, PO BOX 39, TANCRED ST, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
  4. We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times. 
  5. Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.

RETURNS POLICY INFO

  • All returns must be sent within 10 days of receiving the item/s.  With limited stock our lines change frequently so returns must be handled quickly.  Anything received outside of 10 days will not be accepted and will be returned to you.
  • The item/s must be in original condition with all tags and/or packaging.  Item/s returned without this will not be accepted.
  • Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit.  We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
FAULTY OR INCORRECT ITEMS SENT

In the case you receive faulty or incorrect item/s please email info@raptonline.co.nz and we will discuss with you the best course of action to remedy the issue. We will honour our responsibilites under the Consumer Guarantees Act and this gives the option for items that are faulty to be Repaired or Replaced and if neither can take place then a Refund or alternate product may be offered.   We will always work to remedy the issue to your satisfaction as we know how disappointing it can be when things go wrong and we want you to come back!


PRE ORDERS

Pre Orders are a confirmed sale and cannot be cancelled, nor are they refundable if you do not like the items you have ordered.  Pre orders are subject to changing delivery dates and should there be a change of delivery date the order remains as a confirmed sale awaiting the goods to arrive.  RAPT is committed to getting your goods to you as soon as possible however we cannot guarantee dates as we are reliant on the manufacturer and/or suppliers.

If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.


WARRANTY RETURNS POLICY

We will adhere to the Consumer Guarantees Act 1993, which states your rights under a set of guarantees that automatically apply between RAPT Ltd and the customer when a purchase is made.

Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz

SHIPPING INFO

We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.

URBAN NATIONWIDE SMALL  $10.00

URBAN NATIONWIDE LARGE $16.00

RURAL NATIONWIDE SMALL   $14.00

RURAL NATIONWIDE LARGE $20.00

Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day. Please note that at peak trading times our ususal processing time can push out to 3 days due to volume so plan ahead an get your orders in nice and early.

Most orders leave the same day/next day (mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.

Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.

Once your order is despatched our normal expected delivery timelines:

ALL OTHER NORTH ISLAND DELIVERIES: 24-72 HOURS
SOUTH ISLAND DELIVERIES: 24-72 HOURS

RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY

Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment. 

COURIER INFO

We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.

Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.

INTERNATIONAL ORDERS

We offer International shipping to Australia only. 

Tracked Mail to Australia is charged at $36 - we cannot ship large items without a quote so if your parcel is XL we may contact you regarding the freight cost.

PRE ORDERS, SPECIAL ORDERS & DELAYS

Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically.  As soon as the stock is received it will be despatched to you.

If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.

SPECIAL DELIVERY INSTRUCTIONS

Let us know at the checkout in the comments box whether you have any special delivery instructions.

NEED ASSISTANCE?

Drop is an email to info@raptonline.co.nz

Keepsake Pins

Introduce a touch of sentiment and style with our charming Keepsake Pins—perfect little gifts for any occasion. Each pin features a meaningful and heartfelt message, making them a thoughtful keepsake to cherish forever. Crafted from high-quality ceramic with luxe rose gold detailing, these pins are built to last and add a stylish accent to jackets, bags, cases, or any favorite accessory.

Features:

  • Meaningful sayings — each pin carries a sentimental and inspiring message
  • Stylish & durable — made from high-quality ceramic with luxe rose gold accents
  • Versatile accessory — perfect for decorating jackets, bags, cases, and more
  • Great gift choice — a thoughtful and meaningful gift for all ages

Product Details:

  • Includes: One pin on a cute card with a special message
  • Design: High-quality ceramic with luxury rose gold detail

Make every gift memorable with these delightful Keepsake Pins—little tokens with a big impact that can be treasured for years to come!

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Our Customers are Raving about our service

★★★★★

Visited your store yesterday. It looks amazing! i was very warmly greeted by your young ladies. The service was standout!

Noeline
AUCKLAND
★★★★★

I just wanted you to know that I am so delighted to have discovered your store! I purchased the Leopard fortune shirt a day or so ago and its arrived already.  I love it. I shall definitely become a return customer

SANDY
MARLBOROUGH
★★★★★

Just wanted to say thank you! The tree arrived safely and it is just fabulous!!! Just what i wanted❤

LISA
OAMARU
★★★★★

I think the real test of an online store is how they rectify a problem and 5 stars to you guys. As soon as I reached out your got onto it and I am stoked to now have my new Willow Tree, thank you.

TEGAN
CHRISTCHURCH

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Born in 2007 RAPT is an iconic kiwi brand and loved throughout the country.

Discover reliable quality and exceptional service. Trust us for a seamless shopping experience, where your satisfaction is our priority. From secure transactions, quality brands and products to prompt delivery, we ensure every step of your journey is smooth and enjoyable.

Shop with confidence and experience the difference!

ABOUT RAPT
YOUR FASHION & GIFT DESTINATION

SOMETHING FOR EVERYONE

If you have a passion for beautiful things, RAPT is your go-to destination! Explore our stunning collection of women's fashion featuring top-selling brands that embody style and elegance. Discover perfect gift ideas for every occasion, along with affordable home décor that adds charm to any space. Don't forget to browse our extensive range of home fragrances and beloved candles that create a warm and inviting atmosphere. Elevate your lifestyle with RAPT—where fashion and home come together beautifully!

A MOTHER DAUGHTER DUO

RAPT is the brainchild of the dynamic mother-daughter duo, Barb Selwood and Anj Kelly. "We love what we create and cherish our beautiful customers, always striving to brighten their day!" While our physical store closed in 2026, our online business continues to thrive and grow, allowing us to reach even more customers. From our remote location, our dedicated team of ladies work tirelessly to ensure that every aspect of our online presence reflects our commitment to beauty and customer care. Experience the magic of RAPT from the comfort of your home!

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