Willow Tree For You
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RETURNS INFO FOR EXCHANGE OR CREDIT
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, TANCRED ST, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $9.50
URBAN NATIONWIDE LARGE $12.00
RURAL NATIONWIDE SMALL $12.00
RURAL NATIONWIDE LARGE $16.00
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day. Please note that at peak trading times our ususal processing time can push out to 3 days due to volume so plan ahead an get your orders in nice and early.
Most orders leave the same day/next day (mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines:
ALL OTHER NORTH ISLAND DELIVERIES: 24-72 HOURS
SOUTH ISLAND DELIVERIES: 24-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $36 - we cannot ship large items without a quote so if your parcel is XL we may contact you regarding the freight cost.
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree Figurine: "For You"
A Gift to Express Appreciation and Friendship
The "For You" figurine from the Willow Tree collection is a heartfelt expression of appreciation, thankfulness, and friendship. This charming figure is the perfect way to show gratitude to those who bring positivity into our lives—whether they are teachers, volunteers, caregivers, donors, or friends. With a joyful stance and a vibrant bouquet of flowers, this figurine celebrates the people who brighten our days with their generosity, kindness, and care.
Product Features:
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Dimensions: 5” height – The ideal size for displaying on a desk, shelf, or mantel as a reminder of appreciation and friendship.
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Material: Hand-painted resin, bringing delicate details and warmth to this beautiful gesture of thanks.
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Design: A standing figure in a cream dress, holding a small bouquet of orange wildflowers behind her back—representing the cheerful, sunny spirit of those who brighten our lives.
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Gift-Ready Packaging: Comes in a beautifully designed box with an enclosure card, making it a thoughtful gift for any occasion.
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Care Instructions: Dust with a soft cloth or brush. Avoid using water or cleaning solvents to preserve its delicate finish.
About the Piece:
"Cheerful and sunny, wildflowers are harbingers of spring that bloom, thrive, and return year after year. They're a metaphor for the friendships that brighten our lives daily. Sometimes the nicest acknowledgements of friendship are for no occasion at all!"
– Susan Lordi
The "For You" figurine is inspired by the spirit of wildflowers—those simple, yet vibrant blooms that appear season after season, much like the friendships and kindnesses that fill our lives. With its bright colors and gentle expression, this figure is the perfect way to convey your gratitude to someone who has made a meaningful impact in your life.
Why Choose This Figurine:
This figurine is a joyful way to express appreciation for those who offer their time, love, and support. Ideal for teachers, volunteers, friends, or anyone who has made a difference in your life, the "For You" figurine also makes a wonderful thank-you gift for donors, caregivers, or mentors. Its vibrant wildflower design and heartfelt sentiment make it a meaningful gift for no special occasion—just a simple way to show how much you care.
About Willow Tree – Figurative Sculptures That Heal, Comfort, and Inspire
The Willow Tree collection offers a unique selection of figurative sculptures designed to express deep emotions of healing, comfort, and inspiration. Created by Susan Lordi, each piece is hand-carved in her Kansas City, Missouri studio, then cast and hand-painted to ensure every figurine carries a special and personal touch.
Craftsmanship Behind Willow Tree:
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Hand-Carved Originals: Each Willow Tree figurine begins as an original hand-carving by Susan Lordi, ensuring that every piece is one-of-a-kind.
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Hand-Painted Detail: After casting, the sculptures are individually painted by hand to emphasize the emotional expression of the piece.
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Expressive Gestures: The figures communicate deep emotions through simple, graceful gestures—conveying feelings of love, gratitude, and connection without words.
The Perfect Gift for Any Occasion:
Whether you’re expressing thanks to a teacher, caregiver, friend, or volunteer, the Willow Tree collection has a piece that perfectly captures your sentiment. These sculptures are ideal for occasions such as teacher appreciation, thank-you gifts, or just as a way to remind someone how much they are valued.
Discover Willow Tree at Our Auckland Gift Shop:
Explore the full Willow Tree collection at our Auckland gift shop, where you’ll find a wide selection of figurines that express every kind of emotion, from gratitude to love to healing. Whether you need a gift for a special occasion or simply want to say thank you, we have the perfect Willow Tree figurine waiting for you.
