Willow Tree Child of My Heart
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RETURNS INFO FOR EXCHANGE OR CREDIT
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, TANCRED ST, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $9.50
URBAN NATIONWIDE LARGE $12.00
RURAL NATIONWIDE SMALL $12.00
RURAL NATIONWIDE LARGE $16.00
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day. Please note that at peak trading times our ususal processing time can push out to 3 days due to volume so plan ahead an get your orders in nice and early.
Most orders leave the same day/next day (mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines:
ALL OTHER NORTH ISLAND DELIVERIES: 24-72 HOURS
SOUTH ISLAND DELIVERIES: 24-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $36 - we cannot ship large items without a quote so if your parcel is XL we may contact you regarding the freight cost.
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree Figurine: "Child of My Heart"
A Gift to Celebrate New Beginnings and Family Bonds
The "Child of My Heart" figurine is a beautiful representation of the love and connection that defines family. Perfect for celebrating new babies, new families, or the loving relationships between parent and child or grandparent and child, this figurine captures the joy and tenderness of family life. Its heartwarming sentiment makes it ideal for family groupings and as a cherished gift to mark significant milestones.
Product Features:
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Dimensions: 9” height – A touching piece to display in the home, symbolizing family love and new beginnings
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Material: Hand-painted resin, showcasing intricate detailing in the figures’ expressions and clothing
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Design: A standing figure in a cream dress, lovingly holding a toddler dressed in a cream onesie. This portrayal beautifully captures the bond between parent and child.
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Gift-Ready Packaging: Comes in a beautifully designed box with an enclosure card, making it a perfect gift for new parents, grandparents, or families welcoming a new child into their lives.
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Care Instructions: Dust gently with a soft cloth or brush. Avoid water or cleaning solvents to preserve its intricate details.
About the Piece:
“I wanted to create a piece that reflects the rich diversity in our culture—celebrating multi-racial families, adoptive families, and blended families. My sister, Karen, wrote the sentiment… it’s a love poem to a child.” – Susan Lordi
Why Choose This Figurine:
The "Child of My Heart" figurine is more than just a gift—it’s a heartfelt tribute to the bonds that unite families, no matter how they come together. Whether it’s for a new baby, a celebration of family, or a special occasion like a birth or adoption, this figurine captures the essence of unconditional love and the joy of family life.
About Willow Tree – Figurative Sculptures That Heal, Comfort, and Inspire
The Willow Tree collection is a deeply emotional series of figurative sculptures designed to resonate with the heart. These pieces are crafted to heal, comfort, and inspire, created by artist Susan Lordi from her studio in Kansas City, Missouri.
Craftsmanship Behind Willow Tree:
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Original Carvings: Each figurine begins as an original hand-carving by Susan Lordi, ensuring that each piece carries a personal and unique touch.
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Hand-Painted Detailing: After casting, each figure is individually hand-painted, adding exceptional detail and care to every piece.
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Expressive Gestures: Expression is conveyed purely through gestures—a tilt of the head, the placement of hands, or a subtle turn of the body. These small yet powerful movements convey deep emotion, connecting giver and receiver.
The Perfect Gift for Any Occasion:
The Willow Tree collection is the perfect choice for a wide range of occasions, from birthdays and anniversaries to milestones like weddings, graduations, and the arrival of a new child. These figurines serve as beautiful gifts to express love, support, and encouragement, carrying deep meaning for both the giver and recipient.
Discover Willow Tree at Our Auckland Gift Shop:
We are proud to offer an extensive selection of Willow Tree figurines at our Auckland gift shop. Explore the full collection to find the perfect piece that resonates with your emotions, celebrates a special moment, or provides comfort and inspiration to those you care about.
