Willow Tree Generations
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RETURNS INFO FOR EXCHANGE OR CREDIT
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, TANCRED ST, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $9.50
URBAN NATIONWIDE LARGE $12.00
RURAL NATIONWIDE SMALL $12.00
RURAL NATIONWIDE LARGE $16.00
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day. Please note that at peak trading times our ususal processing time can push out to 3 days due to volume so plan ahead an get your orders in nice and early.
Most orders leave the same day/next day (mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines:
ALL OTHER NORTH ISLAND DELIVERIES: 24-72 HOURS
SOUTH ISLAND DELIVERIES: 24-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $36 - we cannot ship large items without a quote so if your parcel is XL we may contact you regarding the freight cost.
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree "Generations"
A Timeless Gift Celebrating Family, Traditions, and Love
The Willow Tree "Generations" figurine beautifully captures the essence of family bonds and the traditions that are passed down through the years. Whether it's a grandmother teaching her daughter to sew or a mother sharing the same craft with her young child, this figurine is a celebration of generational love, learning, and memories that last a lifetime. The Generations figurine is the perfect gift for new families, grandparents, or anyone who cherishes the traditions that connect generations together.
Product Features:
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Dimensions: 7” high – Perfectly sized to be displayed on a shelf, mantle, or as a centerpiece.
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Material: Hand-painted resin ensures high-quality craftsmanship and enduring beauty.
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Design: The figurine features a seated older woman sewing a blue quilt on her lap, a standing woman at her shoulder, and a young girl sitting at her feet. Each figure symbolizes a different stage in the family tradition—the elder passing down wisdom, the mother sharing knowledge, and the child carrying the tradition forward.
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Packaging: Comes beautifully packaged with an enclosure card, making it an ideal gift for birthdays, family reunions, or special celebrations.
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Care Instructions: Dust with a soft cloth or brush. Avoid using water or cleaning solvents to preserve its intricate design.
About the Piece:
“I learned to sew from my mother, and she learned from her mother and aunt. I wanted this piece to not only depict the process of learning, sharing, and making, but also the creating of memories that are passed down with love through generations. I hope it resonates with anyone who has lovingly carried on any special tradition within her family.”
– Susan Lordi
The Generations figurine beautifully captures the intergenerational connection that shapes families. Whether it's through sewing, storytelling, or family traditions, the passing down of knowledge and love from one generation to the next is a meaningful and timeless bond. This piece serves as a reminder of the importance of shared memories and the lasting impact of family traditions.
Why Choose the "Generations" Figurine:
The "Generations" figurine is the perfect gift to honor the love and connection between mothers, daughters, grandparents, and grandchildren. Whether it's a gift to celebrate a new family, commemorate a special tradition, or simply express love and gratitude, this figurine is an ideal symbol of family unity and legacy. It also works as a heartfelt gift for grandparents, mothers, or those who value the rich legacy of family traditions.
Perfect for Any Occasion:
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New Beginnings: Celebrate the arrival of a new baby or the creation of a new family.
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Special Traditions: Ideal for those who have passed down cherished customs.
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Grandparents’ Gifts: A wonderful gift for grandparents to express the generational love they share with their grandchildren.
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Family Gatherings: A meaningful gift for family reunions or anniversaries to reflect the deep connection between generations.
About Willow Tree – Figurative Sculptures That Heal, Comfort, and Inspire
The Willow Tree collection, designed by Susan Lordi, features a range of figurative sculptures that evoke deep emotions of healing, comfort, love, and inspiration. Each figurine is created with delicate craftsmanship, hand-carved by Susan in her Kansas City studio and hand-painted for added detail and uniqueness.
Craftsmanship Behind Willow Tree:
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Hand-Carved Originals: Every figurine starts as an original hand-carving by Susan Lordi, ensuring each piece has its own unique character.
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Individual Painting: After casting, each figurine is painted individually by hand, creating a one-of-a-kind piece.
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Expressive Gestures: Willow Tree figurines convey emotions through subtle gestures, like a tilt of the head or the placement of hands—creating a powerful emotional connection without the need for words.
The Perfect Gift for Any Occasion:
The Generations figurine is more than just a decoration—it’s a symbol of family love, tradition, and memory. Whether you’re looking for a gift for Mother’s Day, a birthday, a new family, or simply to celebrate a cherished tradition, the Willow Tree collection offers the perfect gift to express your emotions.
Discover Willow Tree at Our Auckland Gift Shop:
Explore a wide range of Willow Tree figurines at our Auckland gift shop, where you’ll find the perfect piece to celebrate family, love, and tradition. Each Willow Tree sculpture is designed to carry deep meaning and evoke powerful emotions, making them the perfect gift for any special occasion.
