Willow Tree By My Side
- NEED HELP WITH SIZING? USE THE CHAT BELOW FOR GUIDANCE
RETURNS INFO FOR EXCHANGE OR CREDIT
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, TANCRED ST, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $9.50
URBAN NATIONWIDE LARGE $12.00
RURAL NATIONWIDE SMALL $12.00
RURAL NATIONWIDE LARGE $16.00
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day. Please note that at peak trading times our ususal processing time can push out to 3 days due to volume so plan ahead an get your orders in nice and early.
Most orders leave the same day/next day (mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines:
ALL OTHER NORTH ISLAND DELIVERIES: 24-72 HOURS
SOUTH ISLAND DELIVERIES: 24-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $36 - we cannot ship large items without a quote so if your parcel is XL we may contact you regarding the freight cost.
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree "By My Side" Figurine
Celebrating Lifelong Female Friendships
A Symbol of Support, Laughter, and Love
The Willow Tree "By My Side" figurine beautifully captures the deep, unwavering bond of friendship between women. Whether it’s the friendship shared between sisters, girlfriends, or even colleagues, this piece speaks to the strength we gather from each other over the years. Through laughter, tears, and countless shared memories, this figurine represents the emotional support that builds strong, lasting connections among women.
Ideal for Celebrating Female Connections
Perfect for honoring best friends, sisters, or female colleagues, this figurine is a meaningful gift to show appreciation for those who’ve been there for you through thick and thin. It also works wonderfully for neighbor relationships that have blossomed into a deep, supportive bond. The "By My Side" figurine stands as a reminder that no matter the distance, the strength of friendship and love transcends time and space.
Product Details:
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Dimensions: 9.5” tall – A statement piece that stands out in any space.
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Material: Hand-painted resin with applied gold leaf accents.
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Design: Features three tall women standing together, their arms around each other in a gesture of support and togetherness. The figures wear cream dresses with blue ombré skirts and gold-leaf dots at the base.
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Base: The figurines are attached to a metal base with gold-leaf details.
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Packaging: Comes in a Signature Collection box with an enclosure card for easy gift-giving.
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Care Instructions: Dust with a soft cloth or soft brush. Avoid water or cleaning solvents.
About the Piece
Artist Susan Lordi shares:
“I have two sisters—and as far back as I can remember, the three of us have always been very connected. Even if they are far away, I feel like they're always right here, by my side. It’s the little, fun, silly moments—thousands of them—that fill me up when I’m with my female friends, whether they’re sisters, girlfriends, or cousins. Shared experiences and laughter form a lifelong reservoir of trust that allows us to be vulnerable around each other. Out of vulnerability comes strength. I know I can count on my sisters and girlfriends whenever I need support... or a good dose of humor.”
This piece embodies the emotional foundation of trust, vulnerability, and unconditional support shared between women, making it a heartfelt gift that speaks to those who hold each other up in times of joy and sorrow.
Craftsmanship Behind Willow Tree
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Hand-Carved Originals: Every Willow Tree figurine begins as an original hand-carved design by Susan Lordi, capturing the depth of human connection.
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Hand-Painted Detailing: After casting, the figurines are hand-painted with great care, bringing out the unique beauty and expression in each piece.
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Subtle Emotional Gestures: The gestures of the figures—such as how their arms are intertwined—speak volumes, conveying deep emotional connections through simple, quiet actions.
Why Choose Willow Tree "By My Side"?
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Celebrates Female Friendships: Perfect for sisters, girlfriends, and female colleagues who share an unbreakable bond.
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Meaningful Gift: A beautiful, lasting way to express appreciation for those who support and uplift you.
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Symbol of Strength & Trust: This piece reflects the strength and trust that women offer one another over a lifetime.
Why Willow Tree?
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Symbolic Sculptures: Every Willow Tree figurine carries deep meaning, capturing emotions that words alone cannot express.
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Perfect Gift for Every Occasion: Whether it’s a birthday, anniversary, or just because, Willow Tree "By My Side" is an ideal gift for any woman who has been by your side in life’s journey.
Discover Willow Tree at Our Auckland Gift Shop
Explore the entire Willow Tree collection and find the perfect figurine that speaks to the meaningful relationships in your life. From friendships to family bonds, Willow Tree figurines make every special moment unforgettable.
