Willow Tree Ever Remember
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RETURNS INFO FOR EXCHANGE OR CREDIT
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, TANCRED ST, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $9.50
URBAN NATIONWIDE LARGE $12.00
RURAL NATIONWIDE SMALL $12.00
RURAL NATIONWIDE LARGE $16.00
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day. Please note that at peak trading times our ususal processing time can push out to 3 days due to volume so plan ahead an get your orders in nice and early.
Most orders leave the same day/next day (mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines:
ALL OTHER NORTH ISLAND DELIVERIES: 24-72 HOURS
SOUTH ISLAND DELIVERIES: 24-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $36 - we cannot ship large items without a quote so if your parcel is XL we may contact you regarding the freight cost.
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree Figurine: "Ever Remember"
A Symbol of Love, Healing, and Remembrance
The "Ever Remember" figurine from the Willow Tree collection is a deeply heartfelt tribute to those who have passed, offering comfort, healing, and remembrance. This meaningful gift is designed to express sympathy and the enduring presence of loved ones, even after they are gone. A perfect piece for those navigating grief, loss, or remembrance, "Ever Remember" serves as a gentle reminder that love and cherished memories live on forever.
Product Features:
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Dimensions: 7” height – A striking size that stands gracefully as a tribute to enduring love and the spirit of remembrance.
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Material: Hand-painted resin with applied gold leaf accents, adding a special touch of elegance and symbolism to this comforting piece.
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Design: The figure is depicted in a serene cream dress, with hands gently surrounding a small gold-leaf flame on the chest, symbolizing the eternal light of a loved one’s spirit.
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Gift-Ready Packaging: The figurine comes in a beautiful box with an enclosure card, making it an ideal sympathy gift or remembrance gesture.
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Care Instructions: Dust with a soft cloth or brush. Avoid using water or cleaning solvents to preserve the delicate details.
About the Piece:
“I want this piece to be very personal to someone who has lost a loved one. The form is very simple, very pure. I think when someone dies, they’re still a part of you—they haven’t left you. Their essence lives within you, and the memories that you shared keep them alive in your heart, like an inner light, a gift that glows from within. You feel it always, and you keep it safe. I hope this figure is a healing reminder, that positive energy and good things will continue to radiate from the spirit of one you love.”
– Susan Lordi
This figurine beautifully captures the idea that even in grief and loss, the love and spirit of those we care for continue to shine within us, like an inner light that cannot be extinguished. The gold leaf flame symbolizes the undying nature of the memories we hold dear, offering a source of comfort and healing.
Why Choose This Figurine:
The "Ever Remember" figurine is the perfect sympathy gift for someone who is grieving or for those who seek to honor the memory of a loved one. It provides a gentle, healing presence, reminding the recipient that the spirit of their loved one continues to shine within them. Whether given as a tribute to a parent, spouse, friend, or family member, it serves as a reminder of the enduring power of love, comfort, and remembrance.
About Willow Tree – Figurative Sculptures That Heal, Comfort, and Inspire
The Willow Tree collection is an intimate series of figurative sculptures designed to offer healing, comfort, and inspiration through simple yet profound expressions of human emotion. Each piece is a work of art created by Susan Lordi, who hand-carves the original figures in her Kansas City, Missouri studio. After casting, each figurine is hand-painted to ensure that it is a unique, meaningful expression.
Craftsmanship Behind Willow Tree:
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Hand-Carved Originals: Every Willow Tree piece begins as a hand-carved sculpture by Susan Lordi, ensuring a deeply personal touch in every piece.
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Hand-Painted Detailing: After casting, each figure is individually hand-painted, creating a unique, one-of-a-kind work of art.
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Expressive Gestures: The figures convey powerful emotions through subtle gestures—a tilt of the head, the placement of hands, or a turn of the body, allowing for personal interpretation and connection.
The Perfect Gift for Any Occasion:
Whether you are seeking a sympathy gift, a remembrance piece, or a symbol of healing, the Willow Tree collection provides the ideal choice. These sculptures are perfect for those moments when words are hard to find, offering a meaningful way to express your emotions and support.
Discover Willow Tree at Our Auckland Gift Shop:
Visit our Auckland gift shop to explore the full range of Willow Tree figurines. Whether you’re seeking a gift for a bereavement, remembrance, or comfort, our collection offers the perfect piece to express your heartfelt sentiments.
