Willow Tree With Sympathy
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RETURNS INFO FOR EXCHANGE OR CREDIT
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, TANCRED ST, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $9.50
URBAN NATIONWIDE LARGE $12.00
RURAL NATIONWIDE SMALL $12.00
RURAL NATIONWIDE LARGE $16.00
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day. Please note that at peak trading times our ususal processing time can push out to 3 days due to volume so plan ahead an get your orders in nice and early.
Most orders leave the same day/next day (mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines:
ALL OTHER NORTH ISLAND DELIVERIES: 24-72 HOURS
SOUTH ISLAND DELIVERIES: 24-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $36 - we cannot ship large items without a quote so if your parcel is XL we may contact you regarding the freight cost.
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree With Sympathy
Finding Peace Through Remembrance
"With Sympathy" is a serene and comforting figurine from the Willow Tree collection, designed to bring peace, comfort, and healing during times of loss. This thoughtful piece is a beautiful expression of sympathy and a meaningful way to express your condolences while offering a heartfelt tribute to someone enduring sorrow.
A Gift of Comfort and Remembrance
Whether it’s the loss of a loved one, a beloved pet, or a meaningful chapter in someone’s life, this figurine captures the peaceful serenity and hopeful remembrance we seek during difficult times. Susan Lordi, the artist behind Willow Tree, designed this piece to offer comfort, reflection, and healing, making it the perfect way to show your care and love.
Product Features:
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Dimensions: 9”h – Standing tall and graceful, this figurine is a comforting presence in any home, offering quiet solace and remembrance.
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Material: Hand-painted resin figure, created with a soft, warm tone and designed to convey peace and inner beauty.
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Design: The figure features an angel in a cream dress, gently holding a white dove on her hand. This powerful symbol of peace reflects hope, healing, and remembrance.
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Packaging: Comes in a gift-ready box with an enclosure card for easy and meaningful gift-giving.
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Care Instructions: Dust with a soft cloth or soft brush to preserve the delicate details. Avoid water or cleaning solvents to maintain its beauty.
About the Piece:
Artist Susan Lordi shares, "Her gesture is one of openness and reflection; the white dove embodies inner beauty and peace." This piece speaks to the heart of sympathy and healing, offering a visual symbol of peace, comfort, and hope during times of sorrow. The gesture of openness and the presence of the dove encourage a moment of quiet reflection and remembrance, making this figurine a meaningful and heartfelt gift for those grieving the loss of a loved one.
Why Choose the "With Sympathy" Figurine:
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Healing and Comfort: This Willow Tree figurine is a tender expression of sympathy, offering both peace and remembrance. It's ideal for anyone who needs comfort after the loss of a loved one.
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Symbol of Peace: The white dove is universally recognized as a symbol of peace and serenity, providing a sense of comfort and calm during difficult times.
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Meaningful Gift: A thoughtful and personal gift for those experiencing grief, this figurine encourages healing and inner peace.
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Timeless Beauty: The Willow Tree collection is known for its understated, yet powerful design. This figurine offers a timeless sentiment that will be cherished for years to come.
Why Willow Tree?
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Handcrafted with Care: Each Willow Tree figurine is individually hand-carved by Susan Lordi, ensuring a personal touch in every piece.
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Expressive and Sentimental: Through delicate gestures and meaningful symbols, Willow Tree figurines convey emotions that resonate deeply with both the giver and the receiver.
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Perfect for Remembrance: The pieces in the Willow Tree collection are designed to offer comfort, solace, and reflection. They serve as lasting mementos that can help heal broken hearts and honor the memory of loved ones.
A Gift of Healing and Hope:
The "With Sympathy" figurine is a deeply meaningful gift that offers a quiet sense of peace and comfort to those experiencing grief. Whether given as a gesture of sympathy or as a reminder of hope and remembrance, this Willow Tree figurine provides a tangible way to express your care and love during times of sorrow. Its timeless design and powerful symbolism of the white dove make it a cherished keepsake for years to come.
