Willow Tree Patience
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RETURNS INFO FOR EXCHANGE OR CREDIT
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, TANCRED ST, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $9.50
URBAN NATIONWIDE LARGE $12.00
RURAL NATIONWIDE SMALL $12.00
RURAL NATIONWIDE LARGE $16.00
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day. Please note that at peak trading times our ususal processing time can push out to 3 days due to volume so plan ahead an get your orders in nice and early.
Most orders leave the same day/next day (mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines:
ALL OTHER NORTH ISLAND DELIVERIES: 24-72 HOURS
SOUTH ISLAND DELIVERIES: 24-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $36 - we cannot ship large items without a quote so if your parcel is XL we may contact you regarding the freight cost.
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree "Patience"
A Beautiful Reminder of Love and Inner Reflection
The Willow Tree "Patience" figurine serves as a gentle reminder of the importance of patience, self-reflection, and finding peace along the journey of life. Inspired by the timeless qualities of love and kindness, this figurine is perfect for anyone in need of a quiet moment to pause and reflect. Whether it's for someone going through a difficult time or a thoughtful gift for someone achieving personal goals, "Patience" encourages us to embrace the present and trust the process.
A Symbol of Reflection and Inner Peace
The "Patience" figurine depicts a woman sitting thoughtfully on a gray rock, with her hands resting gently under her chin, lost in contemplation. Her soft blue/gray dress and serene posture evoke a sense of calm and stillness, inviting the viewer to reflect on both the challenging and joyful moments of life. The etched symbols and words on the gray rock further enhance the figurine’s meaning, symbolizing the journey toward personal growth and the value of taking the time to pause.
Product Features:
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Dimensions: 7” tall – Ideal for display on a desk, bookshelf, or mantel, this figurine serves as both a reminder and a source of inspiration.
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Material: Hand-painted resin ensures each detail, from the dress to the etched symbols, is carefully crafted to evoke tranquility and reflection.
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Design: The figurine is adorned in a soft blue/gray dress, sitting on a gray rock with hands raised to her chin. The rock is etched with subtle symbols and words, adding an extra layer of meaning to the piece.
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Packaging: Comes in a gift box with an enclosure card, making it a thoughtful gift for those in need of a reminder to slow down and breathe.
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Care Instructions: Dust with a soft cloth or soft brush to keep it in pristine condition. Avoid using water or cleaning solvents to protect its delicate hand-painted details.
About the Piece:
The "Patience" figurine was inspired by the quiet moments of self-reflection that help guide us toward personal growth. Susan Lordi reflects on her design:
"Patience is about inner reflection, peace, and calm. Her coloring is very soft, very quiet. I wanted the viewer to feel the weight of her leaning on her hands. To feel the passage of time—when everything stops—to be in the present. It's a reminder to take a moment to breathe."
Why Choose the "Patience" Figurine:
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A Gift for Personal Growth: Perfect for someone on a journey toward personal goals or for anyone in need of a reminder to slow down and embrace patience.
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Ideal for Moments of Reflection: Whether it's a moment of inner peace, personal healing, or simply a pause during a busy life, this figurine encourages mindfulness and balance.
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Symbol of Love and Kindness: The message of patience aligns beautifully with the qualities of love, compassion, and kindness, making it an ideal gift for those who value these traits.
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A Meaningful Gift: Ideal for birthdays, anniversaries, or any occasion when you want to offer a gift that symbolizes strength through patience.
Willow Tree – Expressing Meaning Through Simple Gestures
The "Patience" figurine is part of the Willow Tree collection, a series of figurative sculptures that convey deep emotions through simple yet powerful gestures. Created by artist Susan Lordi, Willow Tree figures are known for their ability to capture the essence of life’s most significant moments and emotions.
Craftsmanship Behind Willow Tree:
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Hand-Carved Originals: Each Willow Tree piece is initially hand-carved, ensuring every detail is infused with meaning and personal emotion.
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Hand-Painted Detail: Each figurine is hand-painted, creating a unique piece of art that highlights the delicate balance between simplicity and depth.
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Meaningful Symbolism: Each piece is crafted to evoke universal emotions such as love, strength, healing, and hope, making them ideal for gifting on special occasions.
