Willow Tree For Always
- NEED HELP WITH SIZING? USE THE CHAT BELOW FOR GUIDANCE
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase for all goods sold up to 49% off. Goods at 50% or more are considered final sale as outlined below.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $10.00
RURAL NATIONWIDE SMALL $14.00
FREE SHIPPINMG ON ALL NZ BASED ORDERS OVER $160!
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day.
Most orders leave the same day/next day (Mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines are as below. Please note we cannot guarantee a delivery window but generally our parcels are delivered within the below windows.
CANTERBURY: 24-48 HOURS
SOUTH ISLAND: 24-72 HOURS
NORTH ISLAND: 48-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment. Also bad weather can cause delays in shipping due to ferry crossings etc so whilst the above times are generally when parcels are delivered we cannot guarantee a delivery time.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $30 - we cannot ship large items without a quote so if your parcel is larger than an A4 or A3 courier bag we may contact you regarding the freight cost.
FREE SHIPPING ON ALL ORDERS OVER $350 DELIVERING TO AUSTRALIA!!
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
CLAIM LIMITATION
Please note that if your parcel does not arrive we need to be asdvised within 30 days or the mising parcel will be your responsibility. Under New Zealand law, you have 30 days under the Contract and Commercial Law Act to make a claim for lost or damaged goods with the courier firms and we cannot be liable beyond this. Please make sure you keep a tab on your parcel and make sure it is delivered within a reasonable time.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree Figurine: "For Always"
A Gift to Celebrate Unconditional Love and New Beginnings
The "For Always" figurine from the Willow Tree collection beautifully captures the deep, unconditional love between parent and child. A perfect gift for celebrating new beginnings, new babies, and the loving relationships that form between parents, grandparents, and their children, this figure is a touching reminder of the promise to love and protect forever. The emotional depth of this piece makes it an ideal gift for baby showers, birthdays, or family celebrations.
Product Features:
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Dimensions: 6.5” height – A graceful size that fits perfectly into any home, serving as a heartwarming reminder of the love shared between parent and child.
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Material: Hand-painted resin, carefully crafted to highlight the delicate connection between mother and child.
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Design: The figurine portrays a seated figure in a cream dress, holding an older baby dressed in a cream onesie, with both embracing each other in a moment of pure love and protection.
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Gift-Ready Packaging: The figurine comes in a beautifully designed box with an enclosure card, making it an ideal gift for any occasion.
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Care Instructions: Dust with a soft cloth or brush. Avoid using water or cleaning solvents to preserve the intricate details.
About the Piece:
"I wanted this pose to evoke a feeling of being completely in the present with your child—the weight, the scent, the feel... sharing with each other the silent vow that you will be there for always. The months of infancy are like none other, maybe because you feel the baby is still part of you... baby and mother still as one, nothing can come between. The essential promise that a mother makes to her child, to love and protect forevermore, is unconditional."
– Susan Lordi
This figurine represents the unbreakable bond between parent and child, emphasizing the unconditional love that parents promise to their children from the moment they are born. The figure’s embrace symbolizes the commitment to always protect and nurture, making it an enduring tribute to the love that transcends time.
Why Choose This Figurine:
The "For Always" figurine is a touching gift for those celebrating the new beginnings that come with a new baby, a growing family, or the timeless love shared between parents and children. It beautifully expresses the unconditional love and devotion that exists between loved ones, making it the perfect piece to commemorate births, adoptions, or family milestones. Whether given to a new parent, grandparent, or family member, this figurine serves as a lasting reminder of love and commitment.
About Willow Tree – Figurative Sculptures That Heal, Comfort, and Inspire
The Willow Tree collection is an intimate series of figurative sculptures created to heal, comfort, and inspire. Each piece is crafted by Susan Lordi, who hand-carves the original figures in her Kansas City, Missouri studio. The sculptures are then cast from the original carvings and hand-painted to create one-of-a-kind pieces that carry deep emotional resonance.
Craftsmanship Behind Willow Tree:
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Hand-Carved Originals: Every Willow Tree figurine starts as a hand-carved sculpture, ensuring each piece carries a unique, personal touch.
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Hand-Painted Detailing: After casting, each figurine is hand-painted to highlight the intricate details and emotions expressed in the design.
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Expressive Gestures: Each figure conveys deep emotions through simple gestures—a tilt of the head, a turn of the body, or the placement of the hands—creating personal connections with the viewer.
The Perfect Gift for Any Occasion:
Whether you’re celebrating a new birth, new family, or simply expressing love and devotion, the Willow Tree collection offers a perfect selection of figurines. These pieces are ideal for birthdays, baby showers, family milestones, or any occasion that celebrates the love and connection between parents and children.
Discover Willow Tree at Our Auckland Gift Shop:
Visit our Auckland gift shop to explore our full range of Willow Tree figurines. Whether you are searching for a gift for new parents, a baby shower gift, or a meaningful piece to celebrate your family, you’ll find the perfect figurine that speaks to your heart.
