Willow tree Vigil
- NEED HELP WITH SIZING? USE THE CHAT BELOW FOR GUIDANCE
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase for all goods sold up to 49% off. Goods at 50% or more are considered final sale as outlined below.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $10.00
RURAL NATIONWIDE SMALL $14.00
FREE SHIPPINMG ON ALL NZ BASED ORDERS OVER $160!
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day.
Most orders leave the same day/next day (Mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines are as below. Please note we cannot guarantee a delivery window but generally our parcels are delivered within the below windows.
CANTERBURY: 24-48 HOURS
SOUTH ISLAND: 24-72 HOURS
NORTH ISLAND: 48-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment. Also bad weather can cause delays in shipping due to ferry crossings etc so whilst the above times are generally when parcels are delivered we cannot guarantee a delivery time.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $30 - we cannot ship large items without a quote so if your parcel is larger than an A4 or A3 courier bag we may contact you regarding the freight cost.
FREE SHIPPING ON ALL ORDERS OVER $350 DELIVERING TO AUSTRALIA!!
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
CLAIM LIMITATION
Please note that if your parcel does not arrive we need to be asdvised within 30 days or the mising parcel will be your responsibility. Under New Zealand law, you have 30 days under the Contract and Commercial Law Act to make a claim for lost or damaged goods with the courier firms and we cannot be liable beyond this. Please make sure you keep a tab on your parcel and make sure it is delivered within a reasonable time.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree "Vigil: Luminary of Love"
A Gift of Sympathy, Comfort, Remembrance, and Healing
Vigil: Luminary of Love is a deeply meaningful Willow Tree figurine designed to convey a message of hope, healing, and comfort. This elegant piece serves as a reminder of the inner light that guides us through dark times, and can be used to express sympathy, honor a loved one, or provide solace in moments of loss.
A Symbol of Healing and Hope
The Vigil: Luminary of Love is the perfect gift for those who are grieving or in need of comfort. With its gentle glow symbolized by the golden candle and the soft gold accents, this figure offers a quiet and peaceful presence. Its serene nature can provide a sense of calm and solace to anyone experiencing loss or seeking emotional healing.
Product Details:
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Dimensions: 10”h – A graceful height that allows this piece to stand proudly on any mantle or shelf.
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Material: Hand-painted resin with applied gold leaf for a warm, reflective glow.
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Design: The figure features a standing figure in a cream dress, with an elongated torso holding a candleholder with a gold-leaf candle. The skirt is embellished with gold paint and gold-leaf dots for added elegance.
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Packaging: Comes in a custom-designed Signature Collection Box that includes an enclosure card, making it a thoughtful and meaningful gift for anyone in need of comfort.
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Care Instructions: Dust with a soft cloth or soft brush. Avoid water or cleaning solvents to maintain the delicate finish.
About the Piece:
Artist Susan Lordi describes this piece as a symbol of hope and healing: "I wanted this figure to be a strong message of hopefulness and healing. The gradations of gold and white suggest a glow from within. Vigil can be seen as a welcoming piece as well as a bereavement piece; a healing piece, a serene piece, a piece of comfort and mindfulness."
Why "Vigil: Luminary of Love" Resonates:
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Symbol of Light and Healing: The candle in the angel’s hands represents the idea of hope and healing during difficult times. The gentle glow is a metaphor for the light that continues to shine, even in moments of sorrow.
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Serenity and Comfort: With its gold-leaf accents, the figure exudes a sense of calm, offering peace and a reminder of the love and memories that continue to warm our hearts.
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Perfect for Bereavement: This piece can offer solace to those experiencing grief, making it a thoughtful gift for those who are coping with loss or needing comfort.
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Universal Symbolism: While often seen as a bereavement piece, the Vigil also serves as a welcoming figure, symbolizing the arrival of healing and the embracing of peace.
Craftsmanship Behind Willow Tree:
Each Willow Tree figurine is a result of Susan Lordi's meticulous craftsmanship and deep emotional connection to her creations:
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Hand-Carved Designs: Every piece begins with a hand-carved design, ensuring that each figurine is unique and full of personal expression.
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Hand-Painted: After casting, each figure is hand-painted with care, highlighting the details and nuances of the design.
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Expressive Gestures: The gestures, such as a tilt of the head or a subtle placement of the hands, allow the figurines to express deep emotion, resonating with those who see them.
The Perfect Gift for Any Occasion:
Whether you are looking for a comforting gift to express sympathy, or simply want to provide a symbol of hope and healing, the Vigil: Luminary of Love figurine is a meaningful choice. It can also be used to commemorate special moments, such as anniversaries or moments of spiritual reflection.
Discover Willow Tree at Our Auckland Gift Shop:
Explore the complete range of Willow Tree figurines at our Auckland gift shop, where we carry pieces that express a wide range of emotions, from love and comfort to gratitude and remembrance. Whether you’re looking for something to honor a loved one or celebrate a special occasion, Willow Tree figurines provide the perfect way to convey heartfelt sentiments.
