Willow Tree Friendship
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RETURNS INFO FOR EXCHANGE OR CREDIT
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, TANCRED ST, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $9.50
URBAN NATIONWIDE LARGE $12.00
RURAL NATIONWIDE SMALL $12.00
RURAL NATIONWIDE LARGE $16.00
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day. Please note that at peak trading times our ususal processing time can push out to 3 days due to volume so plan ahead an get your orders in nice and early.
Most orders leave the same day/next day (mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines:
ALL OTHER NORTH ISLAND DELIVERIES: 24-72 HOURS
SOUTH ISLAND DELIVERIES: 24-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $36 - we cannot ship large items without a quote so if your parcel is XL we may contact you regarding the freight cost.
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree "Friendship"
A Heartfelt Gift Celebrating the Beauty of Friendship and Connection
The Willow Tree "Friendship" figurine is a perfect gift for those who cherish the special bond of friendship. With its delicate design and meaningful symbolism, this piece celebrates the deep connections that brighten our lives. Ideal for friends, companions, or flower enthusiasts, this figurine expresses the warmth, love, and appreciation that come with close relationships.
Product Features:
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Dimensions: 5.5” high – A versatile size, perfect for display on a desk, mantle, or shelf to bring warmth and connection to any space.
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Material: Crafted from hand-painted resin, ensuring fine detailing and long-lasting quality.
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Design: The figure features a woman in a cream dress, holding five wire flowers with long stems in front of her face, symbolizing the beauty and simplicity of friendship and nature.
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Packaging: Comes with an enclosure card for easy gift-giving, making it an ideal token of appreciation or a thoughtful gesture for a special friend.
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Care Instructions: Dust gently with a soft cloth or brush. Avoid water or cleaning solvents to maintain the integrity of the design.
About the Piece:
The "Friendship" figurine was created as a tribute to the enduring bond between friends. The figure’s gesture of holding flowers speaks to the idea that friendship is a gift that blooms and grows, just like flowers in a garden. This piece can be gifted to anyone who means something special in your life, whether as a simple "thank you" or to commemorate a special occasion.
Why Choose the "Friendship" Figurine:
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Celebrate Friendships: Perfect for expressing your love and appreciation for a close friend or loved one.
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Gift for Flower Lovers: With its beautiful floral theme, it’s also an excellent gift for anyone who appreciates the beauty of flowers and nature.
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Perfect for Any Occasion: Whether it’s birthday gifts, thank you gestures, or just because, this figurine is a meaningful way to express heartfelt gratitude and affection.
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Wire Flower Design: The delicate wire accent adds a unique touch to this figurine, making it stand out as a symbol of blooming connections and lasting bonds.
The Perfect Gift for Any Occasion:
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Friendship Celebrations: A thoughtful gift to show appreciation for a friend or loved one who has been by your side.
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Gift for Flower Enthusiasts: Ideal for anyone who loves flowers and nature, or as a gift for a gardener or floral enthusiast.
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"Just Because" Gifts: Sometimes, the best gifts are given for no special occasion at all. Perfect for expressing gratitude, joy, and love.
About Willow Tree – Figurative Sculptures That Heal, Comfort, and Inspire
Willow Tree figurines are much more than just decorations—they are tangible symbols of the emotions we hold dear. Designed by Susan Lordi, each piece is hand-carved from wood and hand-painted, ensuring that every figurine is unique and meaningful.
Craftsmanship Behind Willow Tree:
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Original Hand-Carvings: Each Willow Tree figurine begins with an original hand-carved design, ensuring each piece has personal expression and detail.
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Hand-Painted Perfection: After casting, every figurine is hand-painted with care to highlight the nuances and beauty of each piece.
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Expressive Gestures: Each figurine’s subtle gestures—a tilt of the head, placement of hands, or posture—conveys deep emotion, making the figurines resonate with those who see them.
The Perfect Gift for Any Occasion:
The "Friendship" figurine makes an exceptional gift for anyone who appreciates the beauty of meaningful relationships. Whether it's a thank you gift, a birthday present, or a gesture of gratitude, Willow Tree figurines express feelings that words often cannot capture.
Discover Willow Tree at Our Auckland Gift Shop:
Explore the full range of Willow Tree figurines at our Auckland gift shop. Whether you're celebrating a friendship, honoring a loved one, or simply looking for the perfect way to express affection, you’ll find the perfect Willow Tree piece to help convey your heartfelt emotions.
