Willow Tree Thinking of You
- NEED HELP WITH SIZING? USE THE CHAT BELOW FOR GUIDANCE
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase for all goods sold up to 49% off. Goods at 50% or more are considered final sale as outlined below.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $10.00
RURAL NATIONWIDE SMALL $14.00
FREE SHIPPINMG ON ALL NZ BASED ORDERS OVER $160!
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day.
Most orders leave the same day/next day (Mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines are as below. Please note we cannot guarantee a delivery window but generally our parcels are delivered within the below windows.
CANTERBURY: 24-48 HOURS
SOUTH ISLAND: 24-72 HOURS
NORTH ISLAND: 48-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment. Also bad weather can cause delays in shipping due to ferry crossings etc so whilst the above times are generally when parcels are delivered we cannot guarantee a delivery time.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $30 - we cannot ship large items without a quote so if your parcel is larger than an A4 or A3 courier bag we may contact you regarding the freight cost.
FREE SHIPPING ON ALL ORDERS OVER $350 DELIVERING TO AUSTRALIA!!
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
CLAIM LIMITATION
Please note that if your parcel does not arrive we need to be asdvised within 30 days or the mising parcel will be your responsibility. Under New Zealand law, you have 30 days under the Contract and Commercial Law Act to make a claim for lost or damaged goods with the courier firms and we cannot be liable beyond this. Please make sure you keep a tab on your parcel and make sure it is delivered within a reasonable time.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree "Thinking of You"
A Gentle Reminder of Friendship and Love
The Willow Tree "Thinking of You" figurine is a heartfelt and beautiful way to keep someone close in your thoughts, no matter the distance. With its serene angelic design, this piece makes a perfect gift to celebrate and honor friendships, sending a message of care and thoughtfulness to those you cherish.
A Meaningful Gesture of Friendship
This "Thinking of You" figurine features a graceful angel standing in a soft cream dress, holding a pink conch shell to her ear. The delicate wire wings add an ethereal touch to this figurine, symbolizing the quiet, peaceful strength of your thoughts and emotions. The angel’s gesture of listening to the shell represents the act of keeping someone close in your heart, no matter where they are.
Product Features:
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Dimensions: 5.5”h – A thoughtfully sized figurine that can be displayed on a mantel, desk, or shelf to remind someone that they're always in your thoughts.
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Material: Crafted from hand-painted resin, featuring intricate wire wings and a pink conch shell, this piece is designed with exquisite attention to detail.
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Design: The figure's calm, serene posture with the conch shell symbolizes the peaceful connection between you and your loved one, no matter the physical distance.
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Packaging: Comes in a gift box with an enclosure card, making it a ready-to-gift item for any occasion when you want to send love and well wishes.
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Care Instructions: Dust gently with a soft cloth or soft brush. Avoid water or cleaning solvents to maintain the integrity of the piece.
About the Piece:
Susan Lordi, the creator of Willow Tree, shares her inspiration behind this piece:
“Thinking of You captures a sentiment of connection. Whether near or far, we are always keeping those we care about close in our thoughts. The act of holding the conch shell to her ear is a gesture of listening—of tuning in to the presence of a loved one in spirit. For me, it represents the quiet, ongoing bond we share, no matter the distance. Willow Tree angels resonate with many people across cultures. To some, they represent protection and comfort, while to others, they are a symbol of inner peace or a way to remember those who have left this earth.”
Why Choose the "Thinking of You" Figurine:
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Perfect for Long-Distance Friendships: This figurine is ideal for friends who may be far away but are always in your thoughts. It symbolizes the emotional connection you share, even when separated by miles.
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Comforting and Thoughtful: The angelic design and conch shell create a soothing and peaceful reminder of your friendship, offering comfort and warmth.
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Ideal for Many Occasions: Whether it’s a thinking of you gift, friendship appreciation, or comfort during challenging times, this piece speaks directly to the heart.
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Symbol of Protection and Peace: The angel figure provides a sense of protection and peace, making it a thoughtful gift for those who need encouragement or a gentle reminder that they’re cared for.
Willow Tree – Expressions of the Heart
Willow Tree figurines are known for their ability to express powerful emotions with simplicity and grace. "Thinking of You" is no different, capturing the warmth of friendship and love in a timeless and serene design. Whether you’re near or far, this figurine will help convey your thoughts and remind your loved ones of your connection.
Craftsmanship Behind Willow Tree:
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Hand-Carved Originals: Each Willow Tree figurine, including "Thinking of You", is hand-carved by artist Susan Lordi, ensuring every piece is crafted with care and attention to detail.
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Emotional Expression: Willow Tree figurines are designed to resonate deeply with people, making "Thinking of You" the perfect way to share your feelings of love, care, and thoughtfulness.
