Willow Tree Wisdom
- NEED HELP WITH SIZING? USE THE CHAT BELOW FOR GUIDANCE
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase for all goods sold up to 49% off. Goods at 50% or more are considered final sale as outlined below.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $10.00
RURAL NATIONWIDE SMALL $14.00
FREE SHIPPINMG ON ALL NZ BASED ORDERS OVER $160!
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day.
Most orders leave the same day/next day (Mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines are as below. Please note we cannot guarantee a delivery window but generally our parcels are delivered within the below windows.
CANTERBURY: 24-48 HOURS
SOUTH ISLAND: 24-72 HOURS
NORTH ISLAND: 48-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment. Also bad weather can cause delays in shipping due to ferry crossings etc so whilst the above times are generally when parcels are delivered we cannot guarantee a delivery time.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $30 - we cannot ship large items without a quote so if your parcel is larger than an A4 or A3 courier bag we may contact you regarding the freight cost.
FREE SHIPPING ON ALL ORDERS OVER $350 DELIVERING TO AUSTRALIA!!
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
CLAIM LIMITATION
Please note that if your parcel does not arrive we need to be asdvised within 30 days or the mising parcel will be your responsibility. Under New Zealand law, you have 30 days under the Contract and Commercial Law Act to make a claim for lost or damaged goods with the courier firms and we cannot be liable beyond this. Please make sure you keep a tab on your parcel and make sure it is delivered within a reasonable time.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree Wisdom
A Lifelong Love of Learning
Celebrate the beauty of knowledge, growth, and learning with the Willow Tree "Wisdom" figurine. This elegantly crafted piece symbolizes the quiet joy and contentment that comes from a lifelong pursuit of learning, whether through books, experiences, or self-discovery. Ideal for graduates, students, teachers, and anyone who celebrates the power of education, Wisdom serves as a timeless reminder of the value of knowledge and the personal fulfillment it brings.
A Thoughtful Gift for Students and Teachers
"Wisdom" is the perfect gift for those who have dedicated themselves to learning, teaching, and growing. Whether it's for a graduation, a special accomplishment, or a teacher appreciation gift, this figurine celebrates the individuals who inspire a love for learning in others. The calming, reflective pose of the figure invites us to pause, think, and appreciate the lifelong journey of knowledge.
Product Features:
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Dimensions: 4.5”h – A delicately sized figure perfect for display on bookshelves, desks, or any space that inspires reflection and learning.
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Material: Hand-painted resin, ensuring high-quality craftsmanship and detail in every piece.
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Design: The figure is seated on a gray rock, dressed in a cream-colored dress, holding an open book. Her pose reflects contemplation, calmness, and quiet happiness.
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Packaging: Comes with a gift box and enclosure card, making it an ideal present for any occasion that celebrates education, growth, or personal accomplishment.
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Care Instructions: Dust with a soft cloth or soft brush. Avoid using water or cleaning solvents to preserve its delicate finish.
About the Piece:
Inspired by the artist’s own mother, a lifelong educator, "Wisdom" captures the essence of contemplative learning. The figure reflects a sense of peace and joy that comes from reading, pursuing new ideas, and encouraging others to do the same. Whether for a teacher, student, or anyone with a deep appreciation for learning, this figurine celebrates the idea of continual growth and self-improvement.
Why Choose the "Wisdom" Figurine:
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Celebrating Learning: A perfect gift for those who love to read, learn, and grow — be it students, teachers, caregivers, or anyone who values the pursuit of knowledge.
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Symbol of Peace and Contemplation: The peaceful, seated posture of the figure, reading a book, symbolizes a deep connection to learning and a love for quiet moments of reflection.
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Inspiration for Graduates and Teachers: An excellent gift for graduates, teachers, or anyone celebrating a learning milestone or special accomplishment.
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Emotional Connection: The figurine represents more than just the act of reading; it’s about a lifelong journey of curiosity, exploration, and sharing knowledge.
Why Willow Tree?
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Handcrafted with Care: Every Willow Tree figurine is hand-carved by Susan Lordi in her Kansas City studio, cast from her original carvings, and hand-painted. Each piece is made with love and attention to detail, ensuring unique, high-quality craftsmanship.
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Expressive Through Gestures: The subtle gestures of each Willow Tree figure express deep emotions and meaningful sentiments, offering a personal touch that words alone cannot convey.
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Timeless Gifts: Willow Tree figurines are designed to heal, comfort, and inspire — making them a perfect choice for a wide range of occasions and recipients.
Celebrate the Journey of Knowledge with Willow Tree "Wisdom"
The "Wisdom" figurine is more than just a decorative piece — it is a heartfelt tribute to the power of learning, curiosity, and the impact that teachers and mentors have on our lives. Whether you're celebrating a graduate, a teacher, or a lifetime of learning, this figurine serves as a meaningful reminder that the pursuit of knowledge is a gift that lasts a lifetime.
