Willow Tree Angel of Comfort
- NEED HELP WITH SIZING? USE THE CHAT BELOW FOR GUIDANCE
Bought something and its not quite right, doesn't fit or you've just changed your mind? No worries at all, we are happy to offer you an exchange or store credit to use on your next purchase for all goods sold up to 49% off. Goods at 50% or more are considered final sale as outlined below.
- Email info@raptonline.co.nz & advise of the return & if you would like an exchange or store credit.
- Package your item/s with all original tags and packaging and pop a copy of your email in the parcel. (items received damaged or without tags will not be accepted and will be returned to you)
- Post to RAPT, PO BOX 39, ASHBURTON 7740 (use a tracked shipping option as whilst it is in transit it is your responsibility)
- We will ship your 1st exchange FREE of charge ( further exchanges we will send a link to pay the freight via credit card) or email you advising your store credit is ready. Please allow a few days for delivery and processing of your return, especially at peak times.
- Store credits are very easy to use and will appear as a PAYMENT OPTION at the checkout when you are logged into the account your credit was issued to.
RETURNS POLICY INFO
- All returns must be sent within 10 days of receiving the item/s. With limited stock our lines change frequently so returns must be handled quickly. Anything received outside of 10 days will not be accepted and will be returned to you.
- The item/s must be in original condition with all tags and/or packaging. Item/s returned without this will not be accepted.
- Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost on the 1st exchange. Subsequent exchanges freight charge will be at your cost. A maximum of 2 exchanges is allowed and beyond that we will issue a store credit. We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.
PRE ORDERS
If you are not happy with your Pre-Ordered goods when received you simply follow the same retuens process as above for a Change of Mind and you can choose an exchange or credit note to suit.
Your Peace of Mind is absolutely assured when ordering your Gifts, Fashion & Homeware Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur. If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve! To send your feedback you are more than welcome to email info@raptonline.co.nz
SHIPPING INFO
We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT parcels with gifts, home decor or fashion they'll be just that.... RAPT! Your RAPT delivery can be sent directly to you or a gift recipient as we ship with no invoice or parcel info.
URBAN NATIONWIDE SMALL $10.00
RURAL NATIONWIDE SMALL $14.00
FREE SHIPPINMG ON ALL NZ BASED ORDERS OVER $160!
Getting your order out as quickly as possible is our absolute priority and we aim to have your order packed within 24hrs (Mon-Fri) and on the earliest courier we can with 2 pick ups per day.
Most orders leave the same day/next day (Mon-Fri) unless there is a delay or its pre-order. In the case of a delay we will generally drop you an email to let you know whats happening. If you want to check on stock availability or want to make sure an order goes out quickly just drop us a lin info@raptonline.co.nz.
Parcels are delivered Monday to Friday and in some areas Saturday so all guidelines are given Mon-Fri.
Once your order is despatched our normal expected delivery timelines are as below. Please note we cannot guarantee a delivery window but generally our parcels are delivered within the below windows.
CANTERBURY: 24-48 HOURS
SOUTH ISLAND: 24-72 HOURS
NORTH ISLAND: 48-72 HOURS
RURAL DELIVERY CAN ADD 4-5 DAYS DEPENDENT ON YOUR RURAL DELIVERY
Please remember over peak seasons there can be delays so we reccommend getting your order in as early as possible to prevent any disappointment. Also bad weather can cause delays in shipping due to ferry crossings etc so whilst the above times are generally when parcels are delivered we cannot guarantee a delivery time.
COURIER INFO
We ship using all of the courier services and will use the most appropriate for your parcel at the time. Most of our parcels travel on NZ Post.
Once your order is ready for courier collection you will receive and email with the tracking info so you will be able to see your parcels movements and lodge an enquiry should it not arrive or take longer than expected. It is generally easiest if you deal with the courier company directly to track and locate a missing parcel but if you get stick you can reach out to use for assistance.
INTERNATIONAL ORDERS
We offer International shipping to Australia only.
Tracked Mail to Australia is charged at $30 - we cannot ship large items without a quote so if your parcel is larger than an A4 or A3 courier bag we may contact you regarding the freight cost.
FREE SHIPPING ON ALL ORDERS OVER $350 DELIVERING TO AUSTRALIA!!
PRE ORDERS, SPECIAL ORDERS & DELAYS
Please note if you order an items that are on PRE ORDER there will be a delay on despatch and this may be as it is on it's way at a designated time or we need to order it for you specifically. As soon as the stock is received it will be despatched to you.
If an item/s you have ordered is out of stock we will refund your order or offer an alternative. If there is a delay your order will be held until the stock is ready and we will email you to notify this delay. If you are not happy to wait we will refund your order.
SPECIAL DELIVERY INSTRUCTIONS
Let us know at the checkout in the comments box whether you have any special delivery instructions.
CLAIM LIMITATION
Please note that if your parcel does not arrive we need to be asdvised within 30 days or the mising parcel will be your responsibility. Under New Zealand law, you have 30 days under the Contract and Commercial Law Act to make a claim for lost or damaged goods with the courier firms and we cannot be liable beyond this. Please make sure you keep a tab on your parcel and make sure it is delivered within a reasonable time.
NEED ASSISTANCE?
Drop is an email to info@raptonline.co.nz
Willow Tree "Angel of Comfort"
A Hug of Healing and Support
The Willow Tree "Angel of Comfort" figurine is a tender expression of warmth and solace. Designed to bring comfort and healing, this little angel figure embraces a deep bond of love and companionship, featuring a boy angel in a cream onesie, seated with his faithful brown dog in his lap. Perfect for those in need of support, or as a meaningful gift for a mother of a son, this figure carries a sense of healing, peace, and unconditional love.
A Gentle Hug of Comfort
The "Angel of Comfort" captures the tender relationship between a young child and his loyal companion, offering a sense of calm and emotional peace. The angel, the only boy figure in the Willow Tree collection with wings, brings a touch of comfort and remembrance to any space. With a loving embrace, the boy angel and his dog provide a symbol of healing and support, whether in times of loss or as a cherished reminder of those we hold dear.
Product Features:
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Dimensions: 3.5”h – A small but meaningful figure that fits perfectly in any space, from shelves to mantles.
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Material: Hand-painted resin with delicate wire wings, creating a soft, intricate design.
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Design: A boy angel in a cream onesie with his brown dog lovingly nestled in his lap. The figure is designed with gentle lines and subtle details, reflecting a sweet and serene moment of comfort and companionship.
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Packaging: Includes a gift box and an enclosure card, making it the perfect heartfelt gift for any occasion.
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Care Instructions: Dust with a soft cloth or soft brush. Avoid water or cleaning solvents to maintain the figure’s delicate finish.
About the Piece:
Susan Lordi, the artist behind Willow Tree, crafted the "Angel of Comfort" as a representation of unconditional love, comfort, and healing. "This piece was created to bring comfort in moments of sadness and loss," says Lordi. "The boy angel with his dog embodies the deep bond between a child and their loyal companion, offering peace and support when it’s needed most."
Why Choose the "Angel of Comfort" Figurine:
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Symbol of Healing and Remembrance: This figurine is perfect as a healing piece, offering solace during times of grief or loss, and a comforting reminder that love and companionship endure through difficult times.
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Meaningful Gift for Mothers: A thoughtful gift for mothers of sons, this figurine celebrates the unique bond between a mother and her son, while also embodying the warmth and tenderness of the child-parent relationship.
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Emotional Comfort for Any Space: The "Angel of Comfort" can be displayed in any room, bringing a sense of peace and emotional support to anyone who needs it. Whether for a bereavement gift or as a remembrance piece, this figurine offers solace and love in a quiet, profound way.
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Uniquely Endearing Design: The boy angel with his dog is the only male angel figure in the Willow Tree collection, making it a unique and special piece for collectors or those seeking a more masculine symbol of love and healing.
Willow Tree – Sculpting Emotion Through Art
Each Willow Tree figurine is thoughtfully hand-carved by Susan Lordi, designed to express deep emotions and sentiments through subtle gestures and poses. The "Angel of Comfort" is a perfect example of how Lordi’s work speaks through stillness and simplicity, touching the hearts of all who encounter it.
Craftsmanship Behind Willow Tree:
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Hand-Carved Originals: Each figurine is carefully hand-carved by the artist, conveying emotion through gestures and poses rather than facial expressions.
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Emotionally Resonant Pieces: Willow Tree figurines are crafted with the intention of connecting deeply with the viewer, offering comfort, healing, and support through their design.
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Perfect for Giving and Displaying: Whether as a gift for someone in need of comfort or a personal reminder of the love and companionship in your life, the "Angel of Comfort" serves as a deeply meaningful piece.
